Customer Retention

3 weeks ago


Dublin, Dublin City, Ireland Expeditors Full time
Customer Retention & Development Manager

Company Description
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
Job Description

Support and drive both business retention and development through existing Expeditors' customers. Maintain a CRD structure (both in resources & skills) that allows you to service & grow your customer base. Ensure you are in sync with company strategy & financial expectations and understand how your role aligns to these expectations.

Responsibilities And Duties
  • Build a District Retention Program that includes coverage for all customers producing revenue in our District
  • Oversee strategic growth of LAM and CAM customers through regular business reviews
  • Assist Product Managers in developing Product level retention programs
  • Management of CAM's & LAM's
  • Facilitate monthly branch retention meeting
  • Develop and protect content driven business reviews that protect our core retention pillars:
    • Confirm we are experts
    • Align with Sales Strategy
    • Performance Metrics
    • Value Add; Joint initiatives and quantify savings/cost avoidance
    • Information which tells a story or prompts discussion (no data dumping)
  • Build and protect consistency in our branch and service offerings
  • Direct, drive and ensure that all new clients receive benefits from a formal transition
  • Measure and analyze Customer revenue trends and proactively communicate these trends
  • Drive consistency and usage of CRM through Product Managers and Account Management Team
  • Ensure minimum call counts and reviews (Basic, Detailed, etc) are completed as per District goals
  • Coach and mentor direct reports to develop them professionally and personally
  • Ensure incremental improvements are made on building stronger customer relationships
  • Grow our revenue across multiple products and geographies
Qualifications
  • University or equivalent business qualifications
  • Minimum 5 years personnel management experience
  • Proven work experience in business development
  • Knowledge of Expeditors product and services
  • Knowledge of required Expeditors operating systems
  • Proficient in MS Office and CRM software
  • Strong oral, written, communication, and presentation skills
  • Strong analytics skills
  • Proven problem solving skills
  • Fluent in English
Additional Information

Expeditors offers excellent benefits, contact us to find out more about our great company

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Sales and Business Development
Industries
  • Transportation, Logistics, Supply Chain and Storage
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