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Customer Retention Manager

2 weeks ago

Dublin, Dublin City, Ireland Aer Lingus Full time
Job Description

We are seeking an experienced Customer Retention Manager to join our team at Aer Lingus. This is an exciting opportunity to develop and implement strategies that drive customer loyalty and retention.

Main Responsibilities
  • Develop and execute customer retention plans that increase customer loyalty and retention rates.
  • Work closely with cross-functional teams to identify areas for improvement and develop solutions.
  • Analyze customer data to understand behavior and preferences.
  • Collaborate with stakeholders to gather feedback and ensure alignment with business objectives.
  • Manage budgets and resources to deliver high-quality results on time and within budget.
Requirements
  • Proven experience in customer retention, preferably in the retail or hospitality industry.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work effectively in a fast-paced environment and meet deadlines.
  • Excellent leadership and team management skills.
  • Familiarity with CRM systems and data analysis tools.