Front Desk Associate

3 weeks ago

Dublin, Dublin City, Ireland WeWork Full time
About the Role

Front Desk Associate at WeWork

As a Front Desk Associate, you'll be the heart and face of WeWork's hospitality team as the primary point of contact for our members and guests. You will report to the Community Management team at one of WeWork's locations on weekdays only.

Responsibilities
  • Create a welcoming community environment by greeting all who enter our spaces warmly (and sometimes their pets).
  • Learn members names, answer questions, address needs or concerns to make them feel known and cared for.
  • Support front desk operations throughout the day including mail and package handling.
  • Ensure the building is fully operational and make adjustments as needed.
  • Take direction from the Community Associate, Community Lead and Community Manager to support the Community team.
  • Promote WeWork products and services to members and guests as appropriate.
  • Demonstrate WeWork core values and contribute to achieving the mission.
Front Desk Management
  • Greet members and guests with a warm, welcoming demeanor.
  • Cover the front desk during building hours and serve as on-site contact for members at the Community bar.
  • Register and check in visiting guests in accordance with guest policies.
  • Provide orientation of spaces and relevant information for first-time visitors.
  • Issue and collect keys from members and guests as needed.
  • Keep the front desk clean, organized and free of clutter.
  • Notify members of food deliveries and packages.
Member Engagement
  • Learn member and guest names and get to know their businesses to build a sense of community.
  • Keep relevant member notes and information in WeWork systems.
  • Answer questions knowledgeably and offer appropriate WeWork products and solutions.
  • Identify opportunities to celebrate members' successes and milestones.
  • Explain WeWork policies and procedures to members and guests.
  • Recommend local restaurants, delivery services, catering options, team outing venues, post office, shipping, and supply resources.
Building Operations and Management
  • Handle mail and packages throughout the day, including receiving, processing, sorting and organizing.
  • Explain WeWork mail policies and procedures.
  • Monitor spaces and make adjustments as needed (e.g., tidying, restocking, resets).
  • Maintain building amenities (e.g., treat bowl, keycards, printers).
  • Respond to emergencies and incidents promptly, escalating and recording as needed.
About You

We'd love to hear from you if you meet the qualifications below:

  • You're a people-person who enjoys meeting new people.
  • You have outstanding interpersonal skills and feel comfortable being the face of the brand.
  • You thrive in in-person interactions, can multitask, and prioritize the member experience.
  • You have experience in hospitality, retail or customer service (preferred but not required).
  • You have strong verbal and written communication skills and basic computer proficiency.
  • You demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
  • You are aligned with WeWork's mission and values.
  • Secondary school certificate is preferred but not required.
Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. You will be part of a community where unique perspectives are celebrated.


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