Inside Sales Support Team Manager

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Role Title:

Inside Sales Support Team Manager

Business Area:

SME Channels and Outsource Sales

About This Role:

Managing and motivating a team of inside sales support executives to ensure they are meeting and exceeding performance goals.

Acting as a liaison between the Sales Director and eir evo Leadership Team, providing regular updates on team performance and making recommendations for improvements

This role reports directly to the Enterprise & Government Sales Director.

Expectations From The Role:

• Setting and communicating clear performance expectations and goals for the sales support team.
• Providing regular coaching and feedback to team members to help them improve their skills and performance.
• Managing and motivating the sales support team to ensure they are meeting and exceeding performance goals/SLA's, including the maintaining of existing books of business for the accounts within their remit.
• Managing the day-to-day operations of the sales support team, such as centralised inbox, allocation of resources across the team when it comes to processing questions and customer orders.
• Communicating with other departments to ensure the sales support team have all of the information and resources required to be successful.
• Monitoring and analysing data to identify trends and areas for improvement.
• Collaborating with other managers to develop and implement strategies that align with the overall goals of the company.
• Participating in the hiring process to ensure the team has the right mix of skills and personalities.
• Providing excellent customer service and being a positive representative of the company to both internal and external customers.
• Ensuring the team is following company policies and procedures and addressing any issues that arise.
  
  

Requirements For A Successful Application:

Essential:

• Experience leading and mentoring team members and the ability to motivate and inspire a team to achieve results.
• An understanding of sales processes and techniques, as well as experience in managing a sales support function
• Technical Skills, Knowledge of computer software, such as Sales Force, CRM that is used in sales and sales support
• The ability to identify and solve problems quickly and efficiently
• Experience and comfortable using excel to compile reports and interpret data
  
  

Behavioural Competencies:

• Communication: The ability to clearly and effectively communicate with customers, sales team members, and other stakeholders, both verbally and in writing.
• Teamwork: The ability to work effectively as part of a team and to collaborate with others to achieve common goals.
• Problem-solving: The ability to identify and solve problems quickly and efficiently and to make sound decisions based on available information.
• Adaptability: The ability to adapt to changes in the work environment and to be open to new ideas and ways of doing things.
• Planning and organising: The ability to plan and organize work effectively and to manage multiple tasks simultaneously.
• Customer focus: The ability to understand and respond to the needs of customers and to build strong relationships with account managers.
• Initiative: The ability to take initiative and to be proactive in identifying and addressing issues and opportunities.
• Results-oriented: The ability to focus on achieving results and to be motivated by the success of the wider organisation.
• Stress tolerance: The ability to manage stress and maintain a positive attitude under pressure.
• Sales oriented: The ability to understand the sales process and to support the sales team in achieving their goals.
  
  

Professional Skills / Experience

• Diploma / Degree level
• 2-3 Years in a Sales and or Sales Support role
  
  

Others:

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs

#eirforallSeniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionSales and Business Development
• IndustriesTelecommunications

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