Dispute Analyst
6 days ago
Join to apply for the Dispute Analyst - P2P role at Binance
Continue with Google Continue with Google
Join to apply for the Dispute Analyst - P2P role at Binance
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skills and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
- Shape the future with the world's leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .Seniority level
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionCustomer Service
- IndustriesTechnology, Information and Internet
Referrals increase your chances of interviewing at Binance by 2x
Get notified about new Fraud Analyst jobs in Dublin, County Dublin, Ireland.
Dublin, County Dublin, Ireland 3 days ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Chief Technology Officer
1 week ago
Dublin, Dublin City, Ireland beBeeSoftware Full time €80,000 - €100,000Job Title: Senior Software EngineerThis is an exciting opportunity to work with a talented team in Dublin, Ireland.About the RoleWe are seeking a skilled Senior Software Engineer to design develop and maintain applications that support dispute resolution on a global scale using Java and J2EE technologies.Dispute Resolution Applications: Technology Solutions:...
-
Dublin, Dublin City, Ireland Brimstone Consulting Full timeLawyer / Solicitor (Sr Ass.) – Litigation & Disputes with eDiscoveryLocation:Southern Ireland (3 days in office)We require aqualified lawyer(likely from a Litigation & Disputes background but not necessarily) to work in our client's Investigations (and eDiscovery) team.You will be the point of contact and bridge between the Investigations/eDiscovery and...
-
Dublin, Dublin City, Ireland Brimstone Consulting Full timeLawyer / Solicitor (Sr Ass.) – Litigation & Disputes with eDiscoveryLocation: Southern Ireland (3 days in office)We require a qualified lawyer (likely from a Litigation & Disputes background but not necessarily) to work in our client's Investigations (and eDiscovery) team. You will be the point of contact and bridge between the Investigations/eDiscovery...
-
Dublin, Dublin City, Ireland Brimstone Consulting Full timeLawyer / Solicitor (Sr Ass.) – Litigation & Disputes with eDiscoveryLocation: Southern Ireland (3 days in office)We require a qualified lawyer (likely from a Litigation & Disputes background but not necessarily) to work in our client's Investigations (and eDiscovery) team. You will be the point of contact and bridge between the Investigations/eDiscovery...
-
Spatial Data Analyst
2 weeks ago
Dublin, Dublin City, Ireland beBeeGisAnalyst Full time €70,000 - €86,000Job Title:A Spatial Data Analyst is required to join our team on a Fixed Term Contract for 12 months.Key Responsibilities:Geospatial Data ManagementUtilise ArcGIS environment to oversee property ownership and address third-party queries or disputes regarding boundaries.Prepare and quality control for migrating existing spatial data to a new GIS platform, and...
-
Global Financial Operations Analyst
1 week ago
Dublin, Dublin City, Ireland beBeeFinancial Full time €45,000 - €60,000Job TitleWe are seeking an experienced accounting professional to fill the position of Global Financial Operations Analyst in Dublin. The successful candidate will be responsible for handling financial transactions, accounting and reconciliations on a global scale.The ideal candidate will have excellent analytical skills, strong command of English and...
-
Intercompany Analyst
1 week ago
Dublin, Dublin City, Ireland Experian plc Full timeIntercompany Analyst (Open for graduates)Experian is a global data and technology company powering opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market using data, analytics and software. We...
-
Expert Conflict Resolver
6 days ago
Dublin, Dublin City, Ireland beBeeDispute Full time €60,000 - €75,000Dispute Resolution ExpertThe role of a Dispute Analyst involves professionally arbitrating customer disputes, investigating trading activity and taking appropriate actions to ensure the safety and integrity of our platform.Arbitrate customer disputes fairly and professionally, upholding the highest standards of integrity.Conduct thorough investigations into...
-
Financial Risk Analyst
6 days ago
Dublin, Dublin City, Ireland beBeeRiskManagement Full time €80,000 - €120,000We are seeking a detail-oriented Risk Management professional who can protect our financial ecosystem through risk identification, fraud prevention, and operational efficiency.Job DescriptionYour day-to-dayRisk Strategy & MonitoringCo-own and manage risk-related KPIs to ensure alignment with broader business and product strategies.Apply holistic risk...
-
Technical Leader
2 weeks ago
Dublin, Dublin City, Ireland beBeeExpert Full time €525,000 - €570,000Dispute Resolution Expert">We are seeking a highly skilled Dispute Resolution Expert to join our team. In this role, you will be responsible for designing, developing, and maintaining applications that support dispute resolution on a global scale.">As a key member of our team, you will have the opportunity to work with cutting-edge technologies, data...
