Customs Brokerage Agent
6 days ago
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Globally unified systems
Major Duties and Responsibilities:
- Coordinate the process of customs clearance documentation for our customer base.
- Deal with the customs authority on a daily basis.
- Deliver excellent customer service to all customers.
- Be the specialist for all customs compliance issues. Assist in resolving all issues with the customer.
- Assist in the review of all policies, procedures, and controls put in place.
- Ensure the relevant regulations are in place for all customers/business.
- Identify improvement opportunities, risks, or IT solutions which ensure the advancement of compliance and install control.
- Develop & utilize the Expeditors Network to ensure a uniform approach throughout the region and exchange best practices.
- Work on assigned key account customers to ensure their needs are met.
- Continue to develop knowledge on customs requirements, ensuring new regulations are understood and implemented where required.
- Ensure Duty/VAT is processed correctly & collected as required.
- Ensure any queries/refunds are followed up and resolved immediately.
- Review, update & retain all DLSOPs. Ensure they remain updated and implemented efficiently. Assist Sales & Account Management with cost-saving solutions & options.
- Complete daily and weekly audits on all entries.
- Ensure you keep up to date on the latest customs regulations updates & changes.
- Develop and issue the training of new staff within the department. Update all current staff with changes & updates.
Experience and Education:
- 1 - 2 years experience within the Brokerage Industry.
- Excellent knowledge of Irish customs procedures & systems.
- Effective interpersonal skills.
- Ability to relate to customers and internal employees at all levels.
- Previous experience with Word, Excel, Windows, Email, and various PC-based software.
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