Human Health B2B Account Executive

2 weeks ago

Loughrea, Galway, Ireland Chanelle Pharma Full time

This is an exciting opportunity to join a dynamic and collaborative team within the Human Health B2B Customer Accounts function at Chanelle. As a Human Health B2B Account Executive, you will be responsible for managing and growing key pharmaceutical client accounts, ensuring exceptional service delivery, and supporting consistent sales growth. You will work cross-functionally with departments such as Business Development, Supply Chain, Regulatory, Finance, and Quality to meet and exceed customer expectations.

This role reports to the Human Health Sales Team Lead.

Location: This role can be based in our Loughrea or Porto office and is eligible for hybrid working (3 days onsite, 2 days remote) after passing probation.

As our Human Health B2B – Account Executive, you will be responsible for:
  • Fostering and sustaining strong, long-term partnerships with assigned pharmaceutical clients, ensuring exceptional customer satisfaction and trust.
  • Generating reports and interpreting large datasets to uncover trends, deliver actionable insights, and recommend strategies to enhance customer performance.
  • Conducting regular business reviews, including forecasting, performance analysis, and tracking key metrics.
  • Collaborating with the Business Development team to apply pricing updates and revisions effectively.
  • Designing and implementing sales and improvement strategies aligned with overall business objectives, in partnership with the Business Development team.
  • Assisting in negotiating and finalizing straightforward contract amendments, with support from the Business Development team.
  • Overseeing efficient and timely order processing.
  • Proactively addressing and resolving supply-related challenges.
  • Identifying opportunities for process optimization to improve customer service, streamline order workflows, and reduce inefficiencies.
  • Engaging in regular client meetings to assess performance, gather feedback, and shape strategic account plans.

Education & Experience:
  • A bachelor's degree in pharmacy, Pharmaceutical Sciences, Business Management, Sales Management, International Business, or a closely related discipline.
  • Strong proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
  • 2 years+ professional experience in a comparable role, preferably within a B2B setting.
  • Prior experience in a GMP-regulated environment is beneficial.
  • Working knowledge of Salesforce is advantageous.

Skills & Competencies:
  • Exceptional interpersonal skills with the ability to build and maintain strong professional relationships.
  • Strong analytical mindset with the ability to interpret data and produce insightful reports.
  • Proficient in Microsoft Excel and PowerPoint for data analysis and presentation.
  • Excellent written and verbal communication skills in English.
  • Capable of working collaboratively across departments while effectively managing multiple tasks and priorities.
  • Highly detail-oriented with a proactive and solution-focused approach to challenges.

Applicants from diverse backgrounds, including those returning after a career break or with transferable skills from non-traditional career paths, are encouraged to apply. We value varied experiences and are committed to fostering an inclusive environment that supports individuals with disabilities.
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