Operations Support Specialist

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Join to apply for the Operations Support Specialist role at Wayfair

Office Based: Galway

Hours of Work: 38.75hrs per week, Monday to Friday

Salary: The salary range for this position is €40,500 - €45,000 per year, however the base salary offered may vary depending on location, job-related knowledge, skills, and experience.

Benefits: Vhi Health & Dental Insurance, Wellbeing Scheme, LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Bright Horizons (Child Back-up care), ClassPass access, Sport/Gym Membership Contribution, Commuter Benefits, Holiday including tenure entitlement + Bank Holidays, and more.

Make an impact from day one

Support suppliers, collaborate cross-functionally and drive improvements

Picture this: A supplier's product isn't quite right on our site, and every minute counts for their sales. They need an expert, and that's where you step in

As an Operations Support Specialist, you'll be at the heart of our e-commerce operations, bridging the gap between customers, suppliers, and technology. You'll be the primary point of contact for suppliers, guiding them through daily challenges and offering crucial training and support. Beyond daily tasks, you'll also lead impactful initiatives, collaborating with suppliers and internal teams to shape our strategic direction.

If you enjoy collaboration, have a curious mind and love solving problems, this role may be an excellent fit for you

What You'll Do

• Serve as the primary contact for our suppliers in addressing daily challenges, offering assistance through education and guidance on utilizing Wayfair tools.
• Collaborate seamlessly with our global team and across various functions to promote effective teamwork.
• Critically evaluate external and internal processes, suggesting and executing enhancements to boost efficiency, effectiveness, and the overall supplier experience
• Support testing new and innovative processes, recognising trends and opportunities for improvement.
• Identify and share key insights and learning with stakeholders to build a common understanding of supplier-related issues.
• Foster collaborative and effective relationships with cross-functional teams, serving as a strong internal representative of our team and as an advocate for suppliers within Wayfair
  
  

What You'll Need

• Proven success in supplier, vendor, and client support across diverse industries, including B2B, eCommerce, logistics or supply chain
• English language fluency, both verbal and written communication skills, Polish or German is a plus
• Excellent problem-solving skills, with the ability to investigate and identify the root cause of a problem and clearly translate to the relevant parties enabling a quick solution.
• Proven experience in managing small projects, demonstrating the ability to oversee timelines, coordinate resources, and ensure successful project delivery.
• Ability to manage multiple tasks simultaneously, ensuring forward momentum; with agility to effectively prioritise and remove barriers ensuring, tight deadlines are met consistently.
• Aptitude in Google or Microsoft Suite; Display the agility to learn and adapt to new technologies and systems.
• Any experience with GBQ/ SQL or data visualization tools would be a plus.
  
  

At Wayfair, we value the diverse experiences that strengthen our team and enhance our ability to deliver exceptional experiences for our customers, suppliers, and partners. If you're a resilient, curious, and talented problem-solver, we encourage you to apply, regardless of whether your background is in corporate retail, tech, consulting, or another dynamic field.

Interested? Press apply and get chatting to your Wayfair Recruiter Iwona today

#Disclaimer: For the purposes of advertising and optimization Wayfair may use a different title to that of your contracted title.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesRetail

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