IT Systems Administrator

1 day ago

Dublin, Dublin City, Ireland Designer Group Full time

IT Systems Administrator

Designer Group is seeking a highly motivated person to join our IT Department. This role is key for the Level 2 Technical Support of End Users across Designer Group and will be responsible for the day-to-day management of the system administration area of the business, installation, configuration, maintenance, operations and security of enterprise information systems and supporting our company's IT infrastructure and multi-site network.

About Our Company

Designer Group is a leading international mechanical & electrical provider specialising in turnkey packages for the design, supply, and installation of utilities. Headquartered in Dublin, we directly employ over 1,000 experienced and dedicated colleagues across the Group. As an industry leader, we work with some of the world's largest multinational companies and our common purpose is delivering ambitious, innovative and sustainable engineering solutions, building client partnerships that bear testament to the standards we uphold.

Our people are the foundation of our continued growth across all client sectors. We invest in our people and have a philosophy of continuous professional development. This investment has produced an innovative and passionate team that deliver projects for our clients safely, efficiently and to the highest standards in the industry. Our approach to everything we do is underpinned by our Values: Safe/Trust/Respect/Challenge/Deliver.

Key Responsibilities:

  1. First Point of Contact: Act as the initial contact for all IT queries.
  2. End-User IT Support: Respond to IT Service desk tickets, ensuring accurate documentation in line with ITIL practices.
  3. Incident Management: Handle IT requests and incident reports, prioritizing and escalating as necessary.
  4. Onboarding and Offboarding: Manage IT employee onboarding and offboarding processes, including user inductions.
  5. Account Administration: Administer user accounts across various systems.
  6. Hardware and Software Support: Provide support for hardware (desktops, laptops, smart devices) and software application installations.
  7. Documentation: Create and maintain troubleshooting guides and training materials.
  8. Implementation Support: Support the implementation of new IT hardware and applications, liaising with stakeholders and vendors.
  9. General IT Tasks: Build and deploy laptops using Intune, patch network points, troubleshoot printer problems, and support standard software packages.
  10. System Administration: Execute standard tasks such as reviewing system logs, monitoring jobs, and responding to system alerts.
  11. Team Support: Assist the wider IT team with the development, testing, and transition of new or upgraded applications and services.
  12. Other Duties: Carry out any other duties as required.

Education and Experience:

  1. Minimum 2 years as a desktop support analyst in IT infrastructure support and service delivery, ideally in an ITIL environment.
  2. Qualifications: Recognized IT qualifications or certifications (e.g., ITIL Foundation, Microsoft Modern Desktop Associate, MS Security Admin Associate, CompTIA A+) are advantageous.
  3. Customer Service: Essential good customer service skills.
  4. Issue Resolution: Demonstrated ability to resolve IT issues in a large-scale organization with multiple IT resolver groups.
  5. Technical Skills: High-level experience with MS Azure Active Directory (EntraID, Exchange Online, Intune), Windows 11, Microsoft Office suites (Office 365), Teams, SharePoint, and WiFi deployments (LTE routers and gateways).
  6. Cyber Security: Knowledge of cyber security topics.

Core Requirements:

  1. Language Skills: Effective communication skills in English, both written and oral (Proficient User – C1).
  2. Problem Solving: Strong problem-solving abilities.
  3. Teamwork and Initiative: Ability to work both in a team and independently.
  4. Pressure Handling: Ability to work under pressure with competing priorities.
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