Software Maintenance Renewal Manager

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Renewals Manager based in Dublin, Ohio supporting our Information Systems Management software solutions.

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It's exciting, it's rewarding, it's hard work and offers career and personal growth.

This position is based in our Dublin, OH office, with a requirement to work in the office 3 days a week.

1. Primary responsibility is managing a renewal sales team. Trains, mentors, coaches, and supervises renewal representatives.
2. Has thorough knowledge of the organization's products/services. Prioritizes and allocates resources.
3. Typically works with the field sales organization to ensure that renewal representatives are provided adequate support in the field.
4. Maintain and develop strong channel partnerships.
5. Responsible for setting weekly targets and ensuring revenue quota is attained.
6. Responsible for Americas renewal sales targets for a specific business unit.
7. Manage accurate forecast for assigned business unit.
8. Maintain intimate understanding of maintenance booking potential, renewal rate and loss analysis.
9. Share key findings with management.
10. Build out and execute product upsell.
11. Responsible for the development and performance of all renewals sales activities in assigned business unit.
12. Manages the hiring, staffing and maintaining of a diverse and effective workforce.
13. Builds a collaborative renewals selling model with our direct sales team.

1. Undergraduate degree and 4+ years related Inside Sales or Renewals experience.
2. 2+ years experience leading a team in management or team lead role.
3. Industry experience with Software or Technology highly desired.
4. Passion for retaining the existing customer base.
5. Proven track record of success in sales.
6. Experience with SFDC.
7. Must be able to work from our office located in Dublin, OH.

1. Graduate degree.
2. Experience in a fast-paced prospecting/outbound sales development role.
3. 6+ months of experience in an IT Sales-related environment.

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

We're not the company that makes big promises. We're the company that fulfills them.

We're Quest: Where Next Meets Now.

1. Life at Quest means collaborating with dedicated professionals with a passion for technology.
2. When we see something that could be improved, we get to work inventing the solution.
3. Our people demonstrate our winning culture through positive and meaningful relationships.
4. We invest in our people and offer a series of programs that enable them to pursue a career that fulfills their potential.
5. Our team members' health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at Quest Careers | Where next meets now. Join Quest.

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com. You can report job scams to the FTC (ReportFraud.ftc.gov) or your state attorney general.