Assistant Retail Store Manager- Wilton

Overview

Role Title: Retail Assistant Store Manager – Wilton

Business Area: Direct Retail

About This Role

As a Retail Assistant Store Manager at eir, you will play a vital role in supporting the Store Manager with the day-to-day operations of the store. You'll help lead a dedicated team of Retail Consultants, ensuring exceptional customer service while driving performance and operational excellence. This is a fantastic opportunity to develop your leadership skills in a dynamic environment, contributing directly to the success of the store and the satisfaction of eir customers. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure.

Why This Role

In this role, you'll be more than just a second-in-command—you'll be a key driver of the store's success. Working closely with the Store Manager, you'll support in:

• Leading and motivating the team.
• Ensuring the store hits sales and performance targets.
• Delivering an exceptional in-store customer experience.

To succeed, you'll need a minimum of two years\' experience in a customer-facing or retail environment, with a proven ability to hit targets and provide outstanding service. Strong communication, leadership potential, and a genuine passion for helping people find the right solutions are essential. You'll also need flexibility to work evenings and weekends as part of our trading hours.

Benefits

• Ongoing training and professional development to grow your leadership skills.
• A chance to step into a leadership position with a clear path for progression within eir.
• A supportive, fast-paced work environment where your contributions make a difference.
• Enhanced earning potential through various staff incentives.
• Staff offer.
• 22 days annual leave.
• Free eir Wellness Programme & Employee Assistance Programme.
• €500 Employee Referral Scheme.
• Discounted healthcare plan.
• Pension scheme contribution.
• Generous family friendly policies, including fertility, pregnancy loss, menopause and others.
• Commitment to Diversity and Inclusion.
• Paid leave benefits incl. maternity and sick leave benefits.
• Tax saver tickets and bike to work scheme.

Salary and Remuneration

Monthly salary + competitive commission structure.

Expectations From The Role

As a Retail Assistant Store Manager, your responsibilities will include:

• Customer Engagement: Connect with customers to understand their mobile and broadband needs, offering tailored solutions that best suit them.
• Sales Support: Drive both individual and team sales performance, ensuring consistent achievement of store goals.
• Customer Retention: Handle customer concerns promptly and professionally to enhance satisfaction and build loyalty.
• Team Leadership: Assist the Store Manager in leading, coaching, and motivating the team to deliver exceptional results.
• Operational Support: Oversee stock control, cash handling, and general administration to ensure smooth store operations.
• Policy Compliance: Stay updated on company policies and responsible for ensuring these are followed consistently.
• Product Knowledge: Maintain up-to-date knowledge of eir's product range, current promotions, and industry trends to support both customers and team members.

Requirements For A Successful Application

Knowledge, Skills And Abilities

• Strong interpersonal and communication skills with the ability to build rapport and trust.
• Confidence in explaining products and services in a clear, simple, and engaging way.
• A passion for technology and the telecommunications industry.
• Natural leadership qualities with the ability to inspire and guide a team.

Qualifications

• A relevant diploma or certification is desirable but not required.
• 2–3 years of experience in a retail or customer-facing environment is preferred.
• Prior leadership or supervisory experience is a bonus but not essential.
• No prior telecoms experience required – we provide all the training you'll need to succeed.

About Eir

Our purpose is to connect for a better Ireland. Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future. Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

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