Account Manager, Mid-Market Italy

4 days ago

Dublin, Dublin City, Ireland Meta Full time

Meta's Small & Medium Business Group contributes to Meta's mission by connecting every small and medium business in the world with their customers through solutions like Facebook & Instagram Pages and Advertising. We succeed when we help our customers grow their business. People joining our team will have an outstanding opportunity to build client and agency relationships. Account Managers will leverage customer insights to help clients build their business using Meta to drive success. The ideal candidate will have experience in account management or related areas such as sales, customer service, or experience in advertising agencies. The role of the account manager will be to establish, own, and manage an expanding portfolio of direct customers, focusing on driving revenue via account planning, product adoption, education, and customer satisfaction. Success in this position requires consultative sales skills, a focus on customer service, and thrive in a dynamic and data-driven, team-focused environment delivering against tight deadlines. This position is based in Meta's EMEA Headquarters in Dublin.

Account Manager, Mid-Market Italy Responsibilities:
  • Manage a portfolio of clients, with a focus on driving revenue growth.
  • Build and manage relationships with clients and develop a thorough understanding of their business objectives, goals, and challenges by using data and insights to guide strategy and implementation of Meta solutions against client's marketing objectives.
  • Drive product and best-practice adoption across the portfolio.
  • Build mutually beneficial relationships with advertisers to grow their spend.
  • Analyse data to identify trends to enhance our customer support processes and improve team efficiency.
  • Effectively manage priorities and time in order to meet deadlines and administrative tasks.
  • Identify growth opportunities and trends across the portfolio.
Minimum Qualifications:
  • Bachelors or Masters degree or equivalent practical experience.
  • Critical thinking, analytical skills with an entrepreneurial and proactive mind-set.
  • Ability to effectively prioritise tasks and manage time, even under high-pressure situations.
  • Articulate complex data stories, in simple language to customers via daily communication and regular presentation.
  • Customer management experience.
  • Team working skills, adapt to a fast-paced, international work environment with a passion for making an impact.
  • Communication and presentation skills.
  • Present key client issues in an effort to be the customer advocate within Meta.
  • Fluency in Italian and English.
Preferred Qualifications:
  • Previous experience/internship in sales, account management sales support, agency account management or consulting.
About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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