Claims Adjuster/Investigator

Claims Adjuster/Investigator

Do you have claims handling experience and a CIP qualification? Do you want to work in a fast-paced and client-driven environment? This might be the role for you.

This is a hybrid role with the flexibility to work both virtually and from our Dublin or Cork office. This role involves working onsite with clients throughout Ireland and will require travel.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Aon Risk Solutions is currently looking for a Claims Adjuster/Investigator to join our Claims Management Division, where you will be managing Claims for multinational and corporate clients. You will report to the Complex Claims Manager and manage liability, motor, and third-party property damage claims for clients with Self Insured Programmes.

Main responsibilities will be:

• Full end to end management of EL & PL Claims and Motor personal injury claims on behalf of Self-Insured Clients
• Onsite investigations with client across Ireland
• Contain claim costs by implementing agreed processes and deploying all supplied resources effectively (e.g. motor assessors, approved repairers, solicitors etc.)
• Development of relationships with key clients
• Working with a Claims Administrator to ensure a timely response on all new instructions
• Effective use and experience of using a Diary system to ensure cases are progressed and closed out effectively and efficiently
• Interaction with claim executives / Claims Team Leader on management of client reports / statistics and any policy issues arising
• Maintain the required standard of all claims systems and files
• Appointment of ACM Service Providers as required
• Attendance at Court (Trials/Settlement Talks/Mediation)
• Comply with all management audit requirements
• Carrying out departmental administrative activities as required
• Willingness to take on other duties that may arise and are deemed appropriate by Aon Management

How this opportunity is different

The Claims Adjuster/investigator will have the possibility to work closely with a collaborative team of experts, deeply involved in claims management, from building trusted relationships with stakeholders traveling to clients. Delivering high-quality output.

Skills and experience that will lead to success

The Claims Adjuster will have the following skills:

• A minimum of 2 to 5 years' relevant claims handling experience
• Excellent written and verbal communication skills
• A minimum of CIP qualification (or must be 'Accredited' under the Minimum Competency Requirements, and provide evidence of CPD returns with progress towards qualification)
• Ability to prioritise workload and deliver on objectives
• Have a strong customer focus and a keen eye for detail
• Team player and the ability to work on own initiative
• Strong analytical skills, with an ability to prioritise effectively and execute within deadlines
• Strong planning and organisational skills
• Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities
• Excellent IT skills (fully proficient in Microsoft applications ie Word, excel, PowerPoint)
• Full clean driving license
• Travel is required

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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