Business Operations Manager

2 days ago

Dublin, Dublin City, Ireland Dovida Ireland Full time
Overview

With a global presence across six countries, Dovida delivers nine million hours of care annually. In Ireland, our network of 25 offices and 350 professionals supports 4,000 caregivers, empowering over 7,000 clients to live life their way. Guided by our Circle of Care philosophy, we promise: Your Life, Your Way. Be part of a team that values compassion, empowerment, and making a real impact. Join us and help shape a brighter future—one life at a time.

Who we're looking for

Dovida's Dublin West Office is seeking a Operations Manager to join our team. This key role will report directly to the General Manager and work closely with the Regional Manager.

We are looking for someone with excellent people management skills and a strong commercial acumen in the Home Care industry to help drive our business success.

  • The ideal candidate will have a deep understanding of the Home Care sector and its business dynamics, along with prior experience in the Home, Nursing, or Healthcare sector.
  • People with previous Operational / Sales / Senior Managerial experience in the Hospitality sector can also be considered.
What you'll do

Primary Responsibilities:

  • Oversee Scheduling, HR, Training, and Admin functions.
  • Lead weekly team meetings and manage action points.
  • Collaborate with Scheduling and Client Care teams to ensure excellent service.
  • Handle escalations from Scheduling and assist with care management as needed.
  • Support new business development and client activation, ensuring efficient onboarding.
  • Monitor team workloads, ensuring fair distribution and operational efficiency.
  • Build strong relationships with clients and a team of 140± caregivers.
  • Ensure staff training and manage holidays and workloads within your team.

Secondary Responsibilities:

  • Ensure compliance with internal procedures, brand, and ISO audits.
  • Support client care and deal with escalations, complaints, and emergencies.
  • Oversee new staff onboarding, training, and induction.
  • Maintain compliance with legal and internal HR policies.
  • Manage PPE, HR, and support office operations.

Management:

  • Lead and motivate staff to align with caregiver needs.
  • Contribute to policy development, strategy planning, and service improvement.
  • Liaise with internal/external bodies, manage IT developments, and achieve operational goals.
  • Ensure effective performance management, mentorship, and staff development.
  • Address HR and disciplinary issues in coordination with HR and management teams.
Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Individual and Family Services
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