Business & Product Operations Manager, Business & Product Operations

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud ("cloud computing"). With AWS you can procure compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies worldwide on the platform.

The Business and Product Operations Manager will support a growing global AWS Business and Product Operations team in EMEA, while maintaining their own individual contributor responsibilities. This candidate will partner with management in Sales, Enterprise Support, Professional Services, Legal, Marketing Sponsorship, Finance, and SMGS Ops to enhance the customer experience related to contract drafting, operations, and support.

Candidates must possess the ability to manage a team of contract specialists and operations analysts performing within diverse work streams and be able to provide career development and coaching to their direct reports. The candidate will be expected to steer relationships with stakeholders in the region while partnering with global functional team owners.

Candidates will contribute to the creation, improvement of data, and metrics by analyzing trends, and recommending and implementing process improvements that will have senior leadership visibility. They will also be responsible for their team's performance against functional KPI's and service levels. Comfort working in a fast-paced environment and an ambiguous space with changing priorities is necessary.

The candidate should be passionate about their work, self-motivated, detail oriented and have excellent problem-solving abilities. They will be able to communicate analytical results, both written and verbally, in a clear and easy to understand way.

Key job responsibilities

• Manage a team of contract specialists and operations analysts across distinct work streams, including contract drafting, operations, and support, in a cross-functional working environment. Lead the hiring process provide coaching, and development where needed

• Support and implement existing team goals and vision, while fostering a culture of inclusion

• Maintain individual contributor responsibilities in one of the team's work streams

• Responsible for helping to shape the culture of the team and ensure adherence to HR policies and global department best practices

• Proactively identify and implement operational improvements, enhancements, and system customizations for functional teams that meet business requirements

• Drive continuous process improvement while developing relationships with business partners and stakeholders for long term solutions

• Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems to present to global functional leaders and management

• Support team and help implement compliance protocols across all relevant functions.

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
• This role requires you to be a national of an EU member state

• Extensive relevant professional experience in either contracts, operations or sales analyst work streams

• Extensive People Management experience

• Ability to communicate effectively (verbal and written) across all functions and levels of the organization

• Experience being part of a team of managers working to support a larger team with a unified vision

• Knowledge and understanding of EU regulatory changes

• Working knowledge of contracts

• The ability to guide and influence leadership

• Experience with stakeholder management

• Prior Operations experience

• Prior experience working as part of an international team or with global clients, cross-functional teams, and stakeholders

• Bachelor's degree

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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