Homecare Service Manager

2 weeks ago

Limerick, Limerick, Ireland Communicare Healthcare Full time
Overview

Join to apply for the Homecare Service Manager role at Communicare Healthcare.

The Role

We are seeking a proactive and energetic Homecare Service Manager to join our team. Based at our Limerick Office, this full-time position plays a key role in supporting the operational management and growth of our homecare services across our Homecare Division. You will help lead a team committed to high standards of client care and operational excellence. Reporting to the Homecare Service Manager, you\'ll act as a vital link between frontline teams, clients, families, and external stakeholders (including the HSE).

Key Responsibilities
  • Assist the operational team in ensuring that the highest quality of care is delivered to our portfolio of clients.
  • Monitor client satisfaction through visits, phone calls, staff/stakeholder feedback and surveys.
  • Work towards business growth targets and ensure all KPI delivery.
  • Management of your own diary to ensure effective time management.
  • Client Relationship Manager for the geographical territory.
  • Supervise and coordinate a team of Community Health Care Assistants and administrative staff.
  • Work with the HR team to support the recruitment process for the Homecare Service.
  • Support the Operations Team to address client and staffing matters and support communications of same.
  • Present status reports to the management team as required.
  • Ensure the delivery of all staff training and inductions.
  • Ongoing management of relationships with clients, clinicians, and all other stakeholders in the region.
  • Demonstrate leadership, empathy and flexibility to manage changing working environments.
The Person — Essential Requirements

We are looking for a dynamic, compassionate leader with a proven ability to drive excellence in care delivery. The ideal candidate will possess the following:

  • A minimum of 2 years\' management experience, preferably within the homecare, healthcare, or community services sectors.
  • Strong leadership and decision-making abilities with the confidence to manage complex care scenarios and diverse teams.
  • Exceptional interpersonal and communication skills, with a natural ability to build trusting relationships with clients, families, staff, and external stakeholders.
  • Demonstrated empathy, integrity, and emotional intelligence, especially in high-pressure or sensitive situations.
  • Proven experience in team management, including recruitment, scheduling, supervision, and performance support in a fast-paced environment.
  • Highly organised and self-motivated, with the ability to work independently and collaboratively.
  • Flexible and adaptable, with a readiness to respond to emergencies and changing client or operational needs.
  • Proficient in managing staff rosters, ensuring efficient scheduling and appropriate overage across all shifts.
  • Willingness and ability to participate in on-call duties, as part of a shared rotational team structure.
  • A full, clean driving licence and access to a vehicle is essential for travel between client sites and regional offices.
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Hospitals and Health Care

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