
Homecare Service Director
2 weeks ago
We are seeking an exceptional Service Delivery Leader to drive the operational management and growth of our homecare services.
The RoleThis full-time position plays a key role in supporting high standards of client care and operational excellence. You will lead a team committed to delivering exceptional results, with a strong focus on quality, safety, and client satisfaction.
Key Responsibilities- Collaborate with the operational team to ensure delivery of high-quality care services to clients.
- Monitor client satisfaction through regular visits, phone calls, and feedback from staff and stakeholders.
- Work towards business growth targets and ensure all KPI delivery.
- Manage your own diary to ensure effective time management and prioritize tasks accordingly.
- Build and maintain relationships with clients, clinicians, and other stakeholders in the region.
- Supervise and coordinate a team of Community Health Care Assistants and administrative staff.
- Support the recruitment process for the Homecare Service by working with the HR team.
- Present status reports to the management team as required.
- Ensure the delivery of all staff training and inductions.
- Demonstrate leadership, empathy, and flexibility to manage changing working environments.
We are looking for a dynamic leader with a proven track record of driving excellence in care delivery. The ideal candidate will possess the following:
- A minimum of 2 years' management experience, preferably within the homecare or healthcare sectors.
- Strong leadership and decision-making abilities with confidence in managing complex care scenarios and diverse teams.
- Exceptional interpersonal and communication skills, with a natural ability to build trusting relationships with clients, families, staff, and external stakeholders.
- Demonstrated empathy, integrity, and emotional intelligence, especially in high-pressure situations.
- Proven experience in team management, including recruitment, scheduling, supervision, and performance support.
- Highly organized and self-motivated, with the ability to work independently and collaboratively.
- Flexible and adaptable, with a readiness to respond to emergencies and changing client or operational needs.
- Proficient in managing staff rosters, ensuring efficient scheduling and appropriate coverage across all shifts.
- A willingness and ability to participate in on-call duties, as part of a shared rotational team structure.
- A valid driver's license and access to a vehicle is essential for travel between client sites and regional offices.
Our organization offers a supportive and inclusive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent and offer competitive compensation packages and benefits.
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