German - speaking customer service agent

4 days ago


Dublin, Dublin City, Ireland Lingo Recruitment Full time

This range is provided by Lingo Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Dublin

Benefits (after one year in the company): Pension, education assistance, disability benefit, employee discounts, bike to work scheme, annual leave, maternity / paternity leave, subsidized healthcare.

Work hrs: Mon – Fri

Onsite training (circa 2 months) leading to a hybrid model (min one week per month from the office).

Responsibilities:
  • Provide excellent customer service by promptly responding to customer inquiries via phone, email, and chat.
  • Assist customers with product information, placing orders, and resolving any issues or complaints.
  • Process customer returns and exchanges, ensuring a seamless experience for our customers.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with other departments, such as sales and shipping, to ensure timely and efficient resolution of customer inquiries.
  • Stay up-to-date with product knowledge and industry trends to better assist customers.
Requirements:
  • Fluent in German and English.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to handle irate or difficult customers.
  • Detail-oriented and able to efficiently manage multiple tasks and prioritize workload.
  • Ability to work in a team-oriented environment and contribute to a positive and supportive work culture.
Seniority level

Entry level

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Transportation, Logistics, Supply Chain and Storage, Banking, and Financial Services

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