Reservations Agent

4 weeks ago

Dublin, Dublin City, Ireland Hyatt Centric The Liberties Dublin Full time
Job Title: Reservations Agent (Maternity Contract)

Department: Reservations

Location: Hyatt Centric Dublin

Reports To: Reservations Manager

Job Summary:

The Reservations Agent plays a vital role in managing daily reservation operations, ensuring accurate guest bookings, and facilitating effective communication between booking platforms, internal teams, and guests. This role requires a detail-oriented individual with strong organizational and communication skills to help streamline arrivals, departures, and guest inquiries across multiple channels.

With your impressive knowledge of our hotel, facilities, local area and more, as a Reservations Agent, you will be the friendly voice our guests hear when they want to learn more about staying with us. You will efficiently handle guest reservations, co-ordinating with the front office to ensure smooth check-ins and superior guest experiences. As this is an office-based position, you should be comfortable with using computers. Strong written and verbal communication skills are essential to this role as you will be responding to guests queries by email and phone.

Key Responsibilities:

Monitor and respond to questions received via our booking platforms

Dealing with incoming telephone calls for reservations room enquiries

Dealing with incoming e-mail queries from new and existing clients

Taking reservations accurately and in a helpful, friendly manner

Responding to all email reservations, conference and events enquires in a timely and accurate manner

Answering telephone calls promptly using proper telephone etiquette

Requirements:
  • Previous experience in hotel reservations preferred or administration role.
  • Familiarity with Opera PMS system preferred but not essential.
  • Strong communication skills, both written and verbal.
  • Ability to multitask and prioritize daily responsibilities.
  • Detail-oriented with excellent organizational skills.
  • Proficient in email handling and customer service communication.

Preferred Qualifications:
  • Experience with Opera or similar PMS
#J-18808-Ljbffr

  • Reservations Agent

    4 weeks ago

    Dublin, Dublin City, Ireland The Sandymount Hotel Full time

    Join to apply for the Reservations Agent role at The Sandymount Hotel3 days ago Be among the first 25 applicantsJoin to apply for the Reservations Agent role at The Sandymount HotelGet AI-powered advice on this job and more exclusive features.Sandymount Hotel, Dublin's largest independent family-run hotel, is currently recruiting for a Reservations Agent to...

  • Reservations Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Dalata Hotel Group Full time

    OverviewJoin to apply for the Reservations Agent role at Dalata Hotel GroupBenefitsFree employee meals on duty50% Off F&B in all properties€/£60 employee rate on rooms for all Dalata-owned hotels30% off the Friends & Family rateExtra AL day for every year worked (5 days to a maximum of 5 days)Employee Assistance ProgrammeCycle to Work Scheme/Transport...

  • Reservations Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Dalata Hotel Group plc Full time

    Reservations AgentBenefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance...

  • Newskies Help Desk Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Ryanair - Europe's Favourite Airline Full time

    Join to apply for the Newskies Help Desk Agent role at Ryanair - Europe's Favourite AirlineJoin to apply for the Newskies Help Desk Agent role at Ryanair - Europe's Favourite AirlineGet AI-powered advice on this job and more exclusive features.DescriptionRyanair are now hiring for aDescriptionRyanair are now hiring for a Newskies Help Desk Agent to join...

  • Monitoring Administrator

    4 weeks ago

    Dublin, Dublin City, Ireland Eircom Limited Full time

    The Monitoring Administrator plays a critical role in maintaining visibility across customer infrastructure by managing and optimizing monitoring platforms includingKaseya,Datto RMM, andLogic Monitor. This role ensures timely alerting, effective onboarding/offboarding, and secure user access, supporting proactive service delivery and operational...

  • Monitoring Administrator

    4 weeks ago

    Dublin, Dublin City, Ireland Eircom Limited Full time

    The Monitoring Administrator plays a critical role in maintaining visibility across customer infrastructure by managing and optimizing monitoring platforms includingKaseya,Datto RMM, andLogic Monitor.This role ensures timely alerting, effective onboarding/offboarding, and secure user access, supporting proactive service delivery and operational...

  • Monitoring Administrator

    4 weeks ago

    Dublin, Dublin City, Ireland Eircom Limited Full time

    The Monitoring Administrator plays a critical role in maintaining visibility across customer infrastructure by managing and optimizing monitoring platforms includingKaseya,Datto RMM, andLogic Monitor. This role ensures timely alerting, effective onboarding/offboarding, and secure user access, supporting proactive service delivery and operational...

  • Monitoring Administrator

    4 weeks ago

    Dublin, Dublin City, Ireland eir Ireland Full time

    OverviewRole Title: Monitoring AdministratorBusiness Area: Service OperationsAbout This Role: The Monitoring Administrator plays a critical role in maintaining visibility across customer infrastructure by managing and optimizing monitoring platforms including Kaseya, Datto RMM, and Logic Monitor. This role ensures timely alerting, effective...

  • Property Solicitor

    4 weeks ago

    Dublin, Dublin City, Ireland Hunter Savage Full time

    Job Title: Property Solicitor (NQ–5 PQE) – DublinDescription:We are hiring for our client, a well-regarded national commercial law firm with a growing property practice in Dublin, who are seeking a Property Solicitor (NQ–5 PQE). The role involves a healthy mix of commercial and residential property work, advising a strong client base including...

  • Receptionist

    3 weeks ago

    Dublin, Dublin City, Ireland Anantara Hotels & Resorts Full time

    OverviewIn this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, hotel representative, and...