Monitoring Administrator

2 weeks ago

Dublin, Dublin City, Ireland Eircom Limited Full time
The Monitoring Administrator plays a critical role in maintaining visibility across customer infrastructure by managing and optimizing monitoring platforms includingKaseya,Datto RMM, andLogic Monitor. This role ensures timely alerting, effective onboarding/offboarding, and secure user access, supporting proactive service delivery and operational excellence.

Expectations From TheRole:

Monitoring Management

- Administer and maintain monitoring systems (Kaseya, Datto RMM, Logic Monitor).
- Implement and adjust monitors based on requests from internal teams (e.g., disk space alerts, network throughput, UPS battery status).
- Ensure accuracy and relevance of alerts to reduce noise and improve incident response.

User Access & Account Management

- Create and manage user accounts, defining permissions to control visibility and access across customer environments.
- Enable/disable accounts and enforce MFA policies.
- Handle password resets for external users (internal users managed via Active Directory).

Onboarding & Offboarding

- Set up customer device groups and prepare agent installers.
- Perform device and network discovery to identify assets for monitoring.
- Deploy agents and configure SNMP/SSH monitoring for network devices.
- Work closely with service desk, infrastructure, and customer teams to ensure monitoring coverage aligns with service requirements.
- Maintain documentation for monitoring configurations, user access policies, and onboarding procedures

Requirements For ASuccessful Application:

Skills & Qualifications:

- Experience with Kaseya, Datto RMM, and Logic Monitor (or similar platforms).
- Strong understanding of SNMP, SSH, and agent-based monitoring.
- Familiarity with network and server infrastructure.
- Excellent organizational and communication skills.
- Ability to manage multiple tasks and priorities in a dynamic environment.
- Vender certifications in networking, Windows server technologies or any RMM tool would be advantageous.

Others:

Our purpose is to connect for a better Ireland.

Our ambition is to be the number one choice for telecommunications and technology solutions, delivering for our customers today and into the future.

Our new values and behaviours reflect both who we are and who we strive to become. They are the way that we bring our purpose to life in eir.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs.

If successful in the interview process, eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

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