Branch Lead
4 days ago
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Our client are one of the leading retail and SME banks in Ireland and are rapidly growing. This is an exciting opportunity to join their team as a Branch Lead.
Your Responsibilities:- Plan and coordinate Branch activities every day, to optimise branch capacity and efficiencies.
- Coach Branch colleagues to ensure the key learnings of Blackbelt are embedded, including; enhanced customer engagement and education of customers on all channels available to meet their needs.
- Drive Business Development activity within your branch and local community, to attract, retain and grow our key customer cohorts and maximise opportunities.
- Develop key local introducer relationships with local solicitors, accountants, estate agents and employers.
- Measure the success of business development activities and pivot and change to adopt plans that proved the greatest success.
- Actively manage the risk and control agenda so that all standards are met including the successful completion of BRQ, to ensure that risk is minimized and work is completed in a regulatory compliant manner.
- Ensure security of Laptop, Bank assets, and Customer Data policy is met.
- Ensure the team fully understand their impact on compliance, and embed the term 'right first' time, recognising good compliant performance. Lead by example.
- Understand and promote the customer segmentation ethos.
- Optimise the various sales support tools and channels (e.g. activity management, SMART calendar, CVM Campaigns etc.), to increase revenue for the business.
- Ensure Branch team/s are fully compliant with industry standards and regulations at all times.
- Create an environment of learning through supporting the development and performance of staff within the team.
- Celebrate success and address under performance in a timely and effective manner, by providing regular performance feedback in a constructive way, showing sensitivity to others and conducting regular documented performance reviews, identifying and resolving issues affecting individuals' progress.
- Ensure the management and adjudication of complaints is operated within your branch in accordance with Group Policy and Procedure. Adjudicate on escalated complaints from those reporting into you.
- Take ownership for decisions within the team and facilitate engagement of others in the decision-making process.
- Act promptly when decisions are needed and use sound and insightful judgement using logical and relevant information.
- Qualified Financial Advisor - recognised qualification to permit the discussion of product information and provide advice to customers i.e. QFA
- Full Valid Driver's Licence
- Have a number of years' proven experience in retail finance sales and service ideally at Branch level.
- Proven leader with an innate ability to motivate a sales team to deliver on objectives.
- Competitor knowledge and market awareness.
- Knows how to approach business development and selling based on a track record of achievement in sales. Excellent customer service and relationship building skills.
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