Branch Service Champion
2 days ago
We're looking for an experienced Retail Banking Expert to join our team at Permanent TSB. As a Branch Customer Experience Champion, you will be responsible for supporting the efficient delivery of business objectives and day-to-day branch operations.
About the RoleThe successful candidate will work collaboratively with their team and Branch Lead to promote our Omni-Channel approach and develop their skills through participation in our Collaborative Customer Conversations program.
Key Responsibilities- Deliver exceptional customer service and advise customers throughout their product/financial needs journey.
- Take ownership of customer queries and deal with them in an effective, professional, and compliant manner.
- Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
- Assist with sales campaigns including post-sales fulfilment, administration, and follow-up tasks.
- Promote, balance, and efficiently maintain ATM/SSBM policies and procedures relevant for your branch location and model.
- Hold a QFA or APA in Loans and/or Savings & Investments with up-to-date CPD hours for the relevant CPD years.
- Have strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
- Have significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
- Be committed to and enjoy working in a sales environment.
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Branch Sales Champion
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Experience Champion
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Customer Service Champion Position
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Customer Experience Champion
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Dublin, Dublin City, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape. Our focus is centred on ensuring we deliver what our customers, colleagues, and communities need to be successful.As a Branch Customer Experience Champion, you will work collaboratively with your team and...
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Dublin, Dublin City, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and...