Branch Service Champion

2 days ago


Dublin, Dublin City, Ireland Permanent TSB Full time

We're looking for an experienced Retail Banking Expert to join our team at Permanent TSB. As a Branch Customer Experience Champion, you will be responsible for supporting the efficient delivery of business objectives and day-to-day branch operations.

About the Role

The successful candidate will work collaboratively with their team and Branch Lead to promote our Omni-Channel approach and develop their skills through participation in our Collaborative Customer Conversations program.

Key Responsibilities
  • Deliver exceptional customer service and advise customers throughout their product/financial needs journey.
  • Take ownership of customer queries and deal with them in an effective, professional, and compliant manner.
  • Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
  • Assist with sales campaigns including post-sales fulfilment, administration, and follow-up tasks.
  • Promote, balance, and efficiently maintain ATM/SSBM policies and procedures relevant for your branch location and model.
Requirements
  • Hold a QFA or APA in Loans and/or Savings & Investments with up-to-date CPD hours for the relevant CPD years.
  • Have strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
  • Have significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
  • Be committed to and enjoy working in a sales environment.


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