Retail Banking Champion

3 days ago


Dublin, Dublin City, Ireland Permanent TSB Full time

As a Branch Customer Experience Champion at Permanent TSB, you'll be responsible for delivering exceptional customer experiences across our branches. This permanent role offers an exciting opportunity to develop your skills and expertise in a collaborative and dynamic environment.

Responsibilities:
  • Support the day-to-day operation of customer service within the branch
  • Provide expert advice on product/financial needs and enhance the customer experience
  • Take ownership of customer queries and handle them effectively and professionally
  • Collaborate with colleagues to identify new business opportunities and increase customer acquisition
  • Participate in sales campaigns and assist with post-sales fulfillment, administration, and follow-up tasks
Requirements:
  • QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for relevant years
  • Strong interpersonal and communication skills, with a commitment to outstanding customer service
  • Significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment
  • Commitment to working in a sales environment


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