Customer Experience Champion

3 days ago


Dublin, Dublin City, Ireland Card Factory Full time

In this Customer Experience Champion role, you'll have the chance to support our Store Manager in achieving commercial growth goals and fostering a customer-focused team culture.

Our Customer Experience Champions play a crucial role in driving store success by providing exceptional service and maintaining high standards.

This role requires strong leadership skills, the ability to review store performance data, and a positive, forward-thinking approach.

The Ideal Candidate

  • Customer-centric with a passion for driving excellent service
  • Ability to demonstrate good leadership skills
  • Positive forward-thinking approach
  • Comfortable reviewing store performance data
  • Commercially minded
  • Engaging and enthusiastic team player

About the Company

Welcome to cardfactory - and your opportunity to be part of our exciting future. As the country's largest independent gift and greetings card retailer with over 1000 stores, cardfactory is really thriving.

We can offer job security and great career progression. We're growing all the time, providing local people with local jobs and delivering quality products at affordable prices in the heart of towns and cities.

We're a progressive, exciting, and friendly company that rewards our people's commitment and determination.

What's in it for you?

  • mcardfactory – discounts on everything from holidays to shopping to mobile phone contracts
  • 30 days holiday, including bank holidays
  • Group Life Assurance (subject to eligibility)
  • Employee Assistance Programme
  • Loyalty awards (length of service awards)
  • Opportunity to apply for Retail Apprenticeships
  • Access to blended learning and development content


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