Customer Experience Champion
5 days ago
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our Collaborative Customer Conversations program whilst ensuring you meet the needs of our customers through promotion of our Omni-Channel approach. You will become familiar with the Banks Customer Segmentation Strategy and take part in `in branch? and localised promotional activities within the territory to identify new business opportunities to increase new customer acquisition whilst maintaining positive relationships with existing customers. Responsibilities: Support in the day to day operation of customer service within the branch. Provide an excellent level of customer service and advise our customers throughout their product /financial needs journey, further improving the customer experience with both over the phone and face to face interactions. Take ownership and deal with customer queries in an effective, professional and compliant manner. Generate and execute sales from lead (where qualified to do so) to fulfilment in accordance with the Omni-Channel ethos and activity management system. Assist with sales campaigns including post sales fulfilment, administration and follow up tasks. Requirements: QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years. If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2 year period to achieve APA in both Loans and S&I. If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post Leaving Certificate experience. Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment Committed to and enjoys working in a sales environment This is a permanent role based in PTSB's Dublin South East. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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Customer Experience Champion
1 week ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Branch Customer Experience Champion, you will work collaboratively with your team and...
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Customer Experience Advisor
2 weeks ago
Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. As a Digital & Direct Customer Experience Advisor, you will work collaboratively with your...
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Customer Experience
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Customer Experience Architect
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Senior Customer Experience Engineer
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▷ (Only 24h Left) Social Media Champion New
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15h Left: VP of Customer Experience
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Dublin, Ireland Permanent TSB Full timePTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. The successful candidate will be operating in a fast moving environment which requires strong,...
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(Urgent) Customer Experience Manager
4 days ago
Dublin, Ireland Tesco Ireland Full timeAbout the role Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland’s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to...
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Dublin, Ireland Tbwa ChiatDay Inc Full timeWhatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping, and entertainment. We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and...
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Customer Experience Manager
1 week ago
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Head of Customer Operations
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Customer Strategy
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Customer Experience Specialist, Sales
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Customer Experience Manager
6 days ago
Dublin, Ireland Tesco Ireland Full timeAbout the role Tesco is a values-led business and we are committed to building a better Tesco and to support our colleagues in Serving Ireland’s Shoppers a Little Better Everyday. We aspire to create an emotional connection with our customers and colleagues and to help to make their lives more manageable and enjoyable. Tesco Ireland is committed to...
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Apply Now: Customer Experience Team Lead
7 days ago
Dublin, Ireland Tbwa ChiatDay Inc Full timeCustomer Experience Team Lead - International Dublin, Ireland Whatnot Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote co-located...