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Branch Experience Manager

7 days ago

Dublin, Dublin City, Ireland Permanent TSB Full time

Role Summary

We are looking for a highly skilled and experienced individual to fill the position of Branch Customer Experience Champion. The ideal candidate will have a proven track record of providing exceptional customer service and sales skills in a regulatory-compliant environment.

The successful candidate will work closely with the branch team to drive sales growth, improve customer satisfaction, and ensure compliance with all relevant regulations. They will also participate in the Bank's Collaborative Customer Conversations program and take ownership of developing their skills and knowledge to excel in this role.

Main Responsibilities

  • Provide outstanding customer service and advice to customers throughout their product/financial needs journey.
  • Develop and execute sales strategies to drive revenue growth and improve customer satisfaction.
  • Maintain accurate records and reports, ensuring compliance with all relevant regulations.
  • Participate in sales campaigns and promotions, contributing to the achievement of business objectives.
  • Collaborate with the branch team to drive sales growth and improve customer satisfaction.

Requirements

  • QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
  • Familiarity with the Bank's Customer Segmentation Strategy and ability to promote it effectively.
  • Strong interpersonal and communication skills, with a commitment to providing an outstanding customer experience.
  • Proven sales and customer service skills, with experience in a regulatory-compliant environment.

Working Arrangements

This is a fixed-term contract role based in Navan. We offer a competitive salary and benefits package, as well as opportunities for career development and advancement within the Bank.