Information Technology Support Engineer

2 weeks ago

Dublin, Dublin City, Ireland SISL Global Pte. Ltd. Full time
Overview
  • Engineer will address the refreshes in the order as per the sheet. If the user is not available, move to the next and check back later; if still unavailable, inform the user as not available on the form.
  • Engineer will disconnect and remove the hardware and place it on a trolley or agreed point for later transport to the storage room to wait decommission by the customer.
  • Engineer will record the removed Asset details to their laptops as per agreed document.
  • Engineer will place the new device and connect to monitor (ID required), power, LAN connection (if exists), etc.
  • Engineer will record the new Asset details to their laptops as per agreed document.
  • Engineer will power up the new device and enter the BIOS to ensure checks (to be documented by the HCLTech team) are carried out, then reboot to the logon screen.
  • Engineer will ask the user to log on and the user can start the Auto-pilot new image from instructions provided. If the user struggles to start Auto-Pilot, the engineer can assist. Depending on site bandwidth and number of devices, reimaging may take 1.5–2 hours or longer.
  • When the engineers have completed the distribution of devices on the list, they should revisit each user to check progress and determine if intervention is required.
  • Engineer takes all removed old devices to the storeroom area and stacks them in an area designated by the customer for decommissioning, coordinating with the disposal vendor.
  • End of day, the engineer sends the pre-agreed closure sheet with the status. Some devices may still be installing when users and engineers have left; a first morning check may be needed to ensure completion.
  • There is a 5-day Hypercare period during which the partner project engineer is expected to re-attend calls for refresh if issues arise.
Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

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