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Property Technical Claims Handler

1 month ago

Dublin, Dublin City, Ireland Fruition Group Ireland Full time

My Dublin City Centre based client is recruiting for an experienced and proactive professional to manage a portfolio of technical property claims. In this role, you'll lead the delivery of effective claims strategies and act as a trusted technical advisor across the property claims function.

You'll play a key part in strengthening technical capability within the team through regular portfolio reviews, identifying trends and opportunities for continuous improvement, and supporting skill development across the claims function. Reporting to the Technical Team Lead, this role involves close collaboration with internal departments such as Underwriting, Finance, and Distribution to ensure a seamless and consistent approach to claims handling. There is clear scope for career growth and ongoing development within the role.

Key Responsibilities:Claims Management
  • Take ownership of a technical property claims portfolio, ensuring efficient progression and resolution within delegated authority levels.
  • Deliver prompt, effective responses to customer and stakeholder queries, maintaining a high standard of service.
  • Liaise with external loss adjusters and service providers to ensure thorough investigations and timely outcomes.
  • Accurately assess loss values, identify potential fraud or recovery opportunities, and make informed decisions on coverage and liability.
  • Provide oversight and guidance on complex claims referred by team members, ensuring records are maintained to support audit and transparency.
  • Conduct desktop and, where needed, on-site investigations to support claims evaluation and resolution.
  • Ensure technical accuracy and consistency in all aspects of claim handling and documentation.
  • Support the development of case strategies, offering insights and tracking performance against key metrics.
Technical Leadership and Development
  • Serve as a technical resource for the property claims team, providing coaching and mentoring where required.
  • Help identify learning needs and contribute to the development of training initiatives to strengthen technical knowledge.
  • Support initiatives aimed at improving efficiency, workflow, and operational effectiveness within the claims process.
  • Assess financial exposure and maintain accurate reserving practices, ensuring key stakeholders are kept informed throughout the claims lifecycle.
  • Foster strong working relationships with internal departments and external partners to ensure aligned and effective communication.
  • Contribute to vendor management and service level monitoring to uphold quality and performance standards.
  • Promote positive customer outcomes by maintaining a service-driven approach to claim resolution and issue management.
Skills and ExperienceRequired:
  • Minimum of 5 years' experience in the insurance industry, ideally in technical property claims or loss adjusting.
  • Proven ability to manage complex claims and offer technical direction.
  • Progress toward, or completion of, relevant qualifications (e.g. CIP, MDI, ACII, C Dip LA).
  • Strong understanding of property insurance principles and claims handling best practices.
  • Excellent analytical, numerical, and decision-making skills.
  • Skilled communicator with strong interpersonal and written skills.
  • Experience working with suppliers and external vendors.
  • Knowledge of relevant legislation and regulatory frameworks.
Core Competencies:
  • Strong team collaboration skills, with the ability to work independently when needed.
  • Customer-focused mindset with a solution-oriented approach.
  • High attention to detail with strong organizational and time management abilities.
  • Proactive and adaptable, with the ability to manage competing priorities effectively.
  • Committed to continuous improvement and professional development.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance

Industries

Financial Services and Insurance

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