Member Services Officer

4 weeks ago

Galway, Galway, Ireland Irish League Of Credit Unions Full time

POSITION: Member Services Officer
REPORTING TO: CEO
CONTRACT: Permanent

Roscommon Credit Union is a community credit union with 4 offices, located in Roscommon, Elphin, Strokestown and Ballaghaderreen. Our values are to serve our members and the community with the highest professional standards and service.

The successful candidate will be responsible for carrying out a range of operational and administrative duties that will contribute to the effective running of the day-to-day operations of the credit union. They will be required to work primarily from our Roscommon office but work in our other branches may be necessary from time to time.

Key Responsibilities:
  • To provide a quality service to members at the counter to enable them to make lodgements, withdrawals, loan issues and repayments, Foreign exchange handling
  • Process direct debits. Standing orders, EFT's and amend mandates
  • Accurately and diligently handle cash, reconcile balances and account for any inconsistencies
  • Through training, develop excellence in dealing with member queries to the highest levels of service across diverse areas such as advising of credit union products, services & complaints etc.
  • Ensure compliance with existing and systems & controls, and policies & procedures.
  • Complete other duties as required by the CEO
  • Undertake relevant training as deemed necessary
The following experience and/or qualification are desirable but not essential:
  • QFA, APA or willing to work towards a qualification
  • Strong Communication skills and the ability to demonstrate 'member service' credentials and an ability and desire to enhance member service at every opportunity
  • Self-motivated with the ability to work independently and also as a team player
  • An appreciation and an awareness of the credit union ethos

Applications by email only toceo@roscommoncu.ie
Closing Date for receipt of applications; Wednesday 18 th September 2025
Short listing will apply and assessment will be done on the basis of the information provided in the application.

Roscommon Credit Union Ltd is an Equal Opportunities Employer

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