Lead Site Reliability Engineer

As a Lead Site Reliability Engineer at JPMorgan Chase in the Commercial & Investment Bank's Digital & Platform Services division, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

This role will involve designing, managing, and maintaining tools to automate operational processes on AWS. You will also collaborate with team members to identify comprehensive service level indicators and work with stakeholders to establish reasonable service level objectives and error budgets with customers.

Job responsibilities

• Manage incident response to swiftly mitigate business impacts by coordinating cross-functional teams.
• Serve as the primary point of contact during major incidents, demonstrating the ability to quickly identify and resolve issues to prevent financial losses.
• Participate in 24x7 support coverage as required.
• Oversee, track, and validate all changes to the Production and Disaster Recovery environments.
• Automate security controls, governance processes, and compliance validation on AWS.
• Lead initiatives to enhance the reliability and stability of team applications and platforms, utilizing data-driven analytics to improve service levels.
• Document and share knowledge within the organization through internal forums and communities of practice.
• Provide ongoing guidance, tools, and solutions to support the firm's growth.
• Champion and demonstrate site reliability culture and practices, exerting technical influence throughout the team.
• Exhibit a high level of technical expertise in one or more domains, proactively identifying and resolving technology-related bottlenecks.
• Strive to become an expert on the applications and platforms under your purview, understanding their interdependencies and limitations.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and proficient advanced experience.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform.
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, Go, Shell Script, etc.).
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines.
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency and experience in Cloud Platform (AWS) infrastructure and setting up monitoring / observability for applications migrated to cloud platforms.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.).
• Experience with troubleshooting common networking technologies and issues.
• Ability to identify and solve problems related to complex data structures, algorithms, and new technologies, and if needed, self-educate on new technology.
• Ability to expand and collaborate across different levels and stakeholder groups.

Preferred qualifications, capabilities, and skills

• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team.
• Ability to initiate and implement ideas to solve business problems.
• Experience building dashboards with products such as Grafana.
• Prior experience in both Systems Engineering and Software Development.
• AWS certification as an Architect, DevOps is preferred.