Mount Congreve House Volunteers

Volunteers will provide a warm welcome to all visitors and create a positive first impression of Mount Congreve Gardens. In the course of their activities they will:

• Expertly demonstrate complete knowledge of the attractions, facilities, and exhibitions and be able to convey information regarding other visitor attractions locally.
• Support all Front of House team members to achieve and maintain standards to the highest possible level.
• Assist with keeping all front-of-house areas clean and well-presented.
• Assist visitors in a friendly, courteous, and professional manner upon arrival.
• Seek to engage, interact, and communicate with visitors throughout their visit. Actively promote ways to add value to their experience and to aspire to surpass their expectations.
• Attend regular briefings as set out by the Front of House Supervisor.
• Provide operational assistance for key events.
• Always represent Mount Congreve Gardens in a positive and professional way.

What's Required:

• A passion for working with people.
• Experience in a customer service environment is desirable.
• Experience using a till and cash-handling.
• Strong communication skills.
• Experience or interest in horticulture and/or local history would be beneficial but not essential.
• Reliable and trustworthy.

Time and Commitment Required for this Role:

Minimum time commitment: 6 months
Hours required: 1 hour weekly

Screening Details for this Role:

• Informal Interviews

Volunteers will be Provided with the Following Supports:

• Supervision
• Initial induction and training

Benefits You Will Receive as a Volunteer:

The enjoyment of working in period settings. Contributing to visitors enjoyment. Complimentary family membership to the gardens. Complimentary lunch.

Getting There:

By car