SAP System Analyst

3 weeks ago

Galway, Galway, Ireland GCS Full time

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This range is provided by GCS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Recruitment Consultant specializing in top talent acquisition.

Overview:

We are seeking a skilled ServiceNow Business Analyst to join a dynamic team. The ideal candidate will have hands-on experience with ServiceNow implementations and platform updates, a deep understanding of ServiceNow modules and functionalities, and strong knowledge of ITIL V3/V4 frameworks. This role focuses on analysing business processes, configuring the ServiceNow platform, and collaborating with key stakeholders to optimize IT workflows and support strategic initiatives.

Key Responsibilities:

  • Analyse and understand business needs within both technical and business contexts; create detailed functional and technical specifications with comprehensive documentation.
  • Lead end-user training sessions and provide ongoing support throughout implementation and post-implementation phases.
  • Communicate regularly with stakeholders regarding request statuses, time lines, and project updates. Collaborate with project teams to design process solutions, develop schedules, reports, and documentation.
  • Take full ownership of assigned tasks, ensuring alignment with functional standards. Conduct business process analysis and document functional requirements to drive operational improvements.
  • Manage platform upgrades, including thorough testing, and train IT Service Delivery team members to act as backups.
  • Implement continuous improvement cycles to optimise processes and maintain ServiceNow release schedules.
  • Maintain detailed issue logs and develop use cases, process diagrams, and requirements documentation. Conduct gap analyses and recommend process improvements.
  • Apply ServiceNow best practices in development, security, and performance tuning. Provide troubleshooting support for ServiceNow-related issues.
  • Facilitate knowledge sharing within the team through presentations and coaching.
  • Engage in ongoing training and certifications to enhance platform expertise and stay current with ServiceNow advancements.

Key Requirements:

  • Minimum 2 years experience as a Business Analyst supporting the ServiceNow platform.
  • Strong understanding of ServiceNow capabilities, including experience with ITOM, ITBM, HR, or CSM modules.
  • Extensive knowledge of IT Service Management (ITSM) processes such as Incident, Problem, Change, Configuration, and Request Management.
  • Exceptional analytical and problem-solving skills.
  • Familiarity with Agile/Scrum methodologies; experience with Lean or Six Sigma is a plus.
  • Excellent communication and interpersonal skills for effective stakeholder collaboration.
  • Degree in Computer Science, Software Engineering, Information Systems, or related discipline preferred.
  • ServiceNow Certified System Administrator (CSA) certification required.
  • Strong understanding of ITIL principles and practices (ITIL V4 High Velocity, Create, Deliver & Support, or ITIL V3 Service Transition/Service Operation).
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology, Product Management, and Administrative
  • IndustriesMedical Equipment Manufacturing, Industrial Machinery Manufacturing, and Manufacturing

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