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Assistant Manager

4 weeks ago

Galway, Galway, Ireland Intersport Elverys Full time
Overview

Intersport Elverys is a recognised market leader and innovator in sports retail and our retail network in the Irish market now stands at 44 stores. The Intersport Elverys brand is one of the biggest supporters of Irish sport – championing participation at every level, from grassroots clubs and community events to elite teams and athletes on the national stage. In addition to our title sponsorship of Mayo GAA, we are proud retail partners to the IRFU, Connacht Rugby, Tipperary GAA, VHI Women's Mini Marathon, Basketball Ireland, Sligo Rovers, and St Patrick's Athletic. Our commitment goes beyond sponsorship; it's about helping to build a healthier, more active Ireland by supporting the communities where sport lives and grows.

Job Scope:

The Assistant Manager is responsible for assisting in the operations and sales performance of our stores and deputising for the Store Manager.

Key Responsibilities:

  • Ensure all staff are assigned to areas and have sufficient tasks to perform each day.
  • Full responsibility for running of the store in the absence of the Store Manager and Assistant Manager.
  • Train all new store members and ensure that existing / longer serving members are continuously refreshed with product knowledge and customer service standards on a weekly basis.
  • Assist in the management of all cash and financial administration. As an assistant manager you are required to lead by example with regard to the stringent security requirements of the company.
  • Demonstrate and deliver excellent standards of customer service.
  • Develop staff to the standard required by the company in the areas of customer service, product knowledge, attendance & punctuality and overall work performance through regular monitoring, feedback and training.
  • Utilise the shop floor layout guide in store and window planograms to ensure excellent standards throughout the store consistently.
  • Absence management including back to work interviews.
  • Be security conscious within the store and stock rooms – monitor potential shoplifters and follow security guidelines to deter pilferage and protect stock.
  • Be consistently conscious of all aspects of Health and Safety in the store and responsible for ensuring that all staff and store personnel are following policies and procedures with regard to the same.
  • Develop additional non direct business by keeping abreast of external environment factors.
  • Deliver excellent store standards consistently in line with Operations audit requirements.
  • Key holder and call out person in the event of alarm activation.
  • Any other activities as required in order to ensure the successful operation of the store.
  • You will be required to be flexible in your position and must undertake such other duties as maybe assigned to you by the company from time to time.

Qualifications, skills and experience:

  • 2/3 years retail management experience (dependent on store grade)
  • Excellent interpersonal, communication, people management and leadership skills.
  • Experience in Visual Merchandising desirable
  • Passionate about the delivery of an excellent customer experience with an understanding of how this drives sales and affects the bottom line
  • Proficient IT knowledge including Excel, Email, SAP.
  • 3rd Level Business/Retail Management Qualification beneficial but not essential

Additional Benefits include;

  • Employee in-store discount
  • Learning & Development (Online training platform, Next Gen Management programme, Education Assistance, Study & Exam Leave)
  • Service Awards
  • Employee Assistance Programme
  • Company Sick Pay Scheme/Maternity/Paternity Top Up commensurate with service length
  • Employee Referral Programme
  • Momentous Life-Events/Life Milestones acknowledgement

Note: This job description is not a static document and doesn't propose to cover every aspect of this role. Duties and responsibilities of this role may vary in the future.


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