Customer Service Team Lead
6 days ago
About the role:
We are seeking a highly motivated and experienced Customer Service Team Lead for the front office customer service department. This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure that daily operations of their team run efficiently and effectively with a primary focus of supporting our team members to provide an excellent customer service to our customers.
Responsibilities:
- Ensure customers are serviced in a timely manner for management of their energy account.
- Responsibility for day-to-day projects and activities across all operational areas.
- Supporting the Customer Service Manager to identify training and development needs, identifying actions and working with other business stakeholders to ensure that individual and team skills and knowledge are developed effectively.
- Supporting the Customer Service Manager to monitor and manage team performance using a variety of tools/methods; interpreting reports, monitoring customer interaction, checking the quality of any output (interaction & process driven).
- Provide effective and consistent communication in the team, encourage feedback and customer insights to enhance the customer experience and onboarding experience.
- Ensures service targets are met, KPIs are continually reviewed, and expectations are met with optimum levels of quality and service delivery.
- Ensures direct reports adhere to industry specific licence conditions and other relevant regulatory requirements (Codes of Practice, GDPR for example).
- Create good relationship with team members and support the Customer Service Manager to motivate team members to deliver a high standard of customer service.
- Deputise for other team leads and managers in their absence.
- Coach and mentor all team members on best practice approach to their roles.
- Act of the first point of contact for team attendance, holiday requests and kronos queries.
- Act of the first point of contact for individual, team and customer issues working with relevant colleagues to find effective solutions.
- Responding to customer queries- answering calls/emails, escalating, following up as required.
Candidate Profile:
The ideal candidate will have at least 12 months of experience in a customer service environment with proven leadership experience. They will possess excellent communication and interpersonal skills, along with strong analytical and problem-solving abilities. The candidate should thrive in a fast-paced setting, effectively managing multiple priorities while driving process improvements and change. Proficiency in Microsoft Office, particularly Excel and PowerPoint, is essential. A proactive and adaptable mindset, coupled with strong leadership and a customer-focused approach, will be key to success in this role.
About Flogas:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.
As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits:
- Competitive Salary
- Defined Pension Contribution
- Healthcare Allowance
- Staff discounts
- Hybrid work options (role dependant)
- Health and Wellbeing Supports
- Learning and Development Opportunities
- Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.
Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr-
Senior Mechanical Team Lead
6 days ago
Dublin, Dublin City, Ireland Wohn-Service-Team Full timeAbout the RoleWe are seeking a seasoned Mechanical Service Manager to lead our team of professional engineers and administrators in providing top-quality service to our customers.Key ResponsibilitiesLead a team of mobile technical staff to deliver exceptional service and achieve business goals.Coordinating, planning and scheduling planned, reactive and...
-
Mechanical Service Manager
6 days ago
Dublin, Dublin City, Ireland Wohn-Service-Team Full timeOur Dublin office requires a Mechanical Service Manager for our Field team and blue-chip customers, who can identify with our goals and objectives and integrate themselves into our team.ResponsibilitiesLeadership – we need an individual that will lead the team and be positive in their demeanour.Managing the team of engineers & technicians that perform...
-
Building Services Manager
6 days ago
Dublin, Dublin City, Ireland Wohn-Service-Team Full timePosition OverviewWe require a Mechanical Service Manager for our Field team and blue-chip customers, who can identify with our goals and objectives and integrate themselves into our team.Main ResponsibilitiesManage the team of engineers & technicians that perform Mechanical (HVAC, Boilers, A/C & Chillers) service & maintenance.Ensure effective communication...
-
Mechanical Service Operations Manager
6 days ago
Dublin, Dublin City, Ireland Wohn-Service-Team Full timeJob DescriptionThe successful candidate will be responsible for managing a team of engineers & technicians that perform Mechanical (HVAC, Boilers, A/C & Chillers) service & maintenance.Main ObjectivesLeadership – provide positive leadership to the team and ensure high staff morale and satisfaction levels.Commercial management – control costs and...
-
Customer Service Team Lead
1 week ago
Dublin, Dublin City, Ireland Flogas Ireland Full timeAbout the role: We are seeking a highly motivated and experienced Customer Service Team Lead for the front office customer service department. This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure that daily operations of their team run efficiently and effectively with...
-
HVAC Field Service Manager
6 days ago
Dublin, Dublin City, Ireland Wohn-Service-Team Full timeAbout the PositionWe are looking for someone who will be committed to providing top-quality service to our customers and leading our team of professional engineers and administrators to achieve our stated goals.Key AccountabilitiesProvide technical and scheduling support to the team of engineers & technicians.Coordinate, plan and schedule planned, reactive...
-
Customer Service Team Lead
6 days ago
Dublin, Dublin City, Ireland Flogas group Full timeJoin to apply for the Customer Service Team Lead role at Flogas Ireland.About the role:We are seeking a highly motivated and experienced Customer Service Team Lead for the front office customer service department. This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure...
-
Customer Service Team Lead
2 days ago
Dublin, Dublin City, Ireland Giant Eagle Inc. Full time**Job Responsibilities:**Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members.Cultivate a fast, friendly culture by sharing warmth and...
-
Customer Service Team Lead
5 days ago
Dublin, Dublin City, Ireland Lennor Group Full timeAbout the RoleWe are seeking a highly skilled Bilingual Operations Supervisor to join our team at Lennor Group. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring they provide high-quality service to our customers.Key Responsibilities:Manage a team of customer service...
-
Customer Service Team Lead
1 week ago
Dublin, Dublin City, Ireland EXANTE Full timeAbout EXANTE EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to +1M financial instruments, including stocks, ETFs, bonds, futures, and options, from a single multi-currency account. We are a...
-
Customer Service Team Lead Expert
6 days ago
Dublin, Dublin City, Ireland Flogas Ireland Full timeAbout Flogas Ireland:We are seeking a highly motivated and experienced Customer Service Team Lead to join our front office customer service department. As a leading supplier of Liquefied Petroleum Gas (LPG) throughout the island, we have an esteemed reputation within the Energy Industry.Key Responsibilities:Ensure customers receive excellent service in a...
-
Customer Service Team Lead
6 days ago
Dublin, Dublin City, Ireland Dalata Hotel Group Plc Full timeAt Dalata Hotel Group Plc, we're committed to delivering exceptional customer experiences. As a Food and Beverage Shift Leader, you'll play a vital role in ensuring our guests receive top-notch service.Your key responsibilities will include:Providing friendly and efficient service to hotel guestsGreeting regular guests by nameDeveloping a good working...
-
Customer Service Team Lead
6 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeOverviewSolventum is a leading healthcare company that enables better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science.We partner closely with the brightest...
-
Customer Service Lead
4 days ago
Dublin, Dublin City, Ireland Monsoon Full timeAbout Monsoon AccessorizeWe're passionate about creating an inclusive and diverse workplace, where everyone feels valued and empowered to succeed. As a Customer Service Lead, you'll play a key role in shaping the customer experience, ensuring that every interaction is positive, personalized, and memorable.Key responsibilities include:Customer Service:...
-
Customer Service Team Lead
6 days ago
Dublin, Dublin City, Ireland Flogas Ireland Full timeAbout the Role:Flogas Ireland, a leading supplier of Liquefied Petroleum Gas throughout Ireland, seeks a highly motivated and experienced Customer Service Team Lead for its front office customer service department.This is a brilliant opportunity for experienced candidates to take the next step in their career, working with the CS Management team to ensure...
-
Customer Service Team Lead
1 day ago
Dublin, Dublin City, Ireland PHS Group Ltd. Full timeCompany Overview">At PHS Group Ltd., our purpose is 'putting people at the heart of our products and services'. We strive to make a real and genuine impact to customers and their communities, providing peace of mind and confidence to organisations of all sizes.
-
Customer Service Lead
3 days ago
Dublin, Dublin City, Ireland TN Ireland Full timeTN Ireland seeks an experienced Customer Service Lead to join our team, responsible for delivering exceptional customer experiences across our retail sites.Main Responsibilities:Customer Experience:Develop and implement strategies to improve customer satisfaction, loyalty, and retention.Collaborate with colleagues to create engaging customer experiences,...
-
Customer Service Team Lead
22 hours ago
Dublin, Dublin City, Ireland Clayton Hotel Charlemont Full timeJob Description**About the Role**We are seeking an experienced and motivated Front Office Supervisor to join our team at Clayton Hotel Charlemont. The successful candidate will be responsible for ensuring the smooth and efficient running of the Front Office Department, providing excellent guest service, and contributing to the overall success of the...
-
Customer Service Lead
4 days ago
Dublin, Dublin City, Ireland RedChair Recruitment Full timeThe Customer Service Lead is responsible for ensuring exceptional customer service throughout our client's 4-star hotel in Dublin. This includes managing the reception team, handling guest inquiries, and resolving any issues that may arise.If you have experience in a customer-facing role, preferably in a hotel setting, and are looking for a new challenge, we...
-
Customer Service Team Manager
6 days ago
Dublin, Dublin City, Ireland Covalen Full timeJob SummaryWe are seeking an experienced Team Leader to lead our customer service team. As a Team Leader, you will be responsible for managing team performance, providing coaching and training, and ensuring compliance with company policies and procedures.Key ResponsibilitiesLead a team of customer service professionals to deliver excellent customer...