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Customer Service Team Lead

2 weeks ago

Dublin, Dublin City, Ireland Lennor Group Full time
About the Role

We are seeking a highly skilled Bilingual Operations Supervisor to join our team at Lennor Group. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring they provide high-quality service to our customers.

Key Responsibilities:

  • Manage a team of customer service representatives to achieve excellent customer satisfaction ratings.
  • Develop and implement processes to improve team productivity and efficiency.
  • Conduct regular coaching and feedback sessions to ensure team members are meeting performance expectations.
  • Maintain accurate records of team performance and provide regular updates to management.
  • Work closely with other departments to ensure seamless communication and collaboration.

Requirements:

  • Fluency in both English and Spanish, oral and written.
  • 1-3 years of supervisory experience in a call center environment.
  • Strong leadership, decision-making, and problem-solving skills.
  • Proficiency in MS Excel, PowerPoint, and other relevant software.
  • Knowledge of payer/insurance benefits and healthcare revenue cycle processes.
  • Excellent communication, interpersonal, and organizational skills.