Customer Success Executive

4 weeks ago

Dublin, Dublin City, Ireland GradBay Full time
Overview

Our client is a leading company dedicated to connecting students with career opportunities. Their mission is to empower young people to find the right roles, gain confidence, and unlock their potential. They achieve this by collaborating with employers, universities, and other technology partners, providing innovative tools, content, and platforms that help students and graduates succeed in the professional world.

Role

The Role: Customer Success Manager

Responsibilities
  • Client Management and Retention: Serve as the main point of contact for a portfolio of clients. You will manage their accounts from onboarding to renewal, ensuring their subscriptions are optimized to meet their recruitment objectives.
  • Strategic Advising: Conduct regular check-ins and review meetings to understand client needs, provide intelligent analysis of their performance data, and offer strategic recommendations.
  • Customer Service Excellence: Build strong, trusted relationships with clients through professional, timely, and charismatic communication. You will handle all administrative tasks related to subscriptions and seek out new ways to add value to their experience.
  • Collaboration and Improvement: Work with internal teams to communicate client needs and identify opportunities for upselling. You will also contribute to improving internal processes and workflows to boost team efficiency.
Who You Are

You are a highly organized, quick-learning individual with a proactive and adaptable mindset. You can manage a large number of client relationships with ease and are a strong communicator, both written and verbally. You're comfortable with data analysis and can confidently explain insights to clients. You're a natural problem-solver, always looking for ways to improve processes and deliver a better customer experience.

Experience & Skills
  • Experience in a customer-facing or administrative role.
  • Familiarity with the student and graduate recruitment landscape is a plus.
  • Proficiency with Microsoft Office and CRM systems.
  • Excellent communication and time management skills.
  • A collaborative spirit and a drive to build strong relationships with colleagues and clients.
Additional Information

Please click Apply Now to find out more


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