Export Coordinator

4 weeks ago

Cork, Cork, Ireland Musgrave Full time

Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

An exciting opportunity has arisen for an Export Coordinator to join our Export Team to support the development of the FoodEx business internationally.

The Export Coordinator will be responsible for managing the touch points between the FoodEx business and the retail and wholesale divisions.

The purpose of the role will be to deliver first class service to export customers while ensuring operational efficiency in fulfilment, clear communication across the business and the fostering of long-term stable relationships for all.

The role will be a hybrid role based across the Tramore Road and Airport Road sites in Cork City, with occasional travel to the Ballymun site in Dublin.

What you'll be doing:

  • Delivery of service excellence to all export customers; availability of product, accuracy and completeness of paperwork & certification and supporting product information.
  • Maximising availability through cross functional and cross divisional stakeholder management.
  • Performance measurement of customer service agreements, generation of KPI's and escalation of issues.
  • Driving sales performance through customer engagement and relationship management.
  • Maintenance of catalogue data and pricing for existing and new customers.
  • Maintenance of Food Safety & Quality (FS&Q) records for traceability for all customers and issuance of health certification requirements for customer orders.
  • Forecasting and demand planning for customers and ensuring this is communicated, maintained and reported to relevant stakeholders internally and external to the business.
  • Fulfilment of customer orders and provision of supporting documentation to meet customers' requirements.
  • Maintenance of brand & own brand product information requirements and communication of the latest versions of artwork, images, ingredients, nutritional information and allergens to all customers.

What we're looking for:

  • Three years or more relevant experience within a supply chain / trading / sales role, an aptitude for leveraging data, fulfilment of customer orders and growing sales sustainably.
  • Proven ability to achieve high quality results in delivering service excellence.
  • Possess excellent communication and problem-solving skills, ability to work from own initiative.
  • Technology skills, including competency in MS Office suite and strong Microsoft Excel skills.
  • Good attention to detail and ability to deliver on commitments, thereby building trust.
  • A natural predisposition to the Musgrave Values; long-term stable relationships, honesty, not being greedy, working hard and achievement.
  • Flexibility and ability to adapt in a fast-paced environment, comfortable with ambiguity.
  • A focus on continuous improvement and learning on the job.
  • Ability to work effectively as part of a team, remotely and across countries, cultures and time zones.

What we offer:

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.

The ideal candidate will have/be:

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