First Line Support Agent

3 weeks ago

Dublin, Dublin City, Ireland PhoneWatch Full time

What if you could become great at the things you're good at? PhoneWatch, part of Sector Alarm Group, is Ireland's largest home safety company. We protect over 120,000 homes and small businesses nationwide. Here, there are no limits to how quickly you can develop. Learn new skills, sell something you truly believe in and grow faster than you ever imagined possible Join a team that wants you to succeed as much as you do. PhoneWatch, Safely Adventurous.

Applications are invited for the post ofFirst Line Support Agent.. The function of the Support department is to provide assistance for incoming phone calls from our field reps. This role is a full time 12-month fixed term contract, based in our Dublin City Centre HQ.

A fundamental element of the Phonewatch approach is to recruit and develop the Right People – this means finding people with the right skills and experience, but above all else people with the right attitude. Someone who can clearly demonstrate their ability and dedication to the core values of PhoneWatch – Customer Focused, Goal focused, Willing to Improve and Reliable.

Key Duties of the First Line Support Agent:

  • Accountable for handling a large volume of incoming calls from our field reps.
  • Updating of business systems to reflect tests carried out by field reps.
  • Action a series of daily excel reports and processes.
  • Management and uploading of field reps paperwork.
  • Other ad hoc duties as required.

We will develop the successful candidate to learn all the skills that they need to successfully carry out their tasks. Our training programme focuses on hands-on activities rather than classroom-based examples. You will be mentored by an experienced expert in this field who will support and guide you every step of the way.

Key Skills & Experience of the First Line Support Agent:

  • Good oral and written communication skills
  • Target focused
  • Problem -solving
  • €28,080 annual salary paid monthly
  • Up to 15% bonus upon achievement of KPI's on a quarterly basis
  • Pension (5% employee and matched by employer)

PhoneWatch, part of Sector Alarm, is one of Ireland's leading safety providers with more than 112,000 satisfied and safe customers nationwide. In operation since 1991, we deliver safety to our customers by providing superior alarm solutions for homes and businesses with excellent customer service as evident by consistent 96% customer satisfaction scores.

With more than half a million satisfied and safe customers across Europe, Sector Alarm has experienced strong growth over the years and expects an exciting and promising future with further growth in both new and existing markets. With 3,000 employees across Ireland, Norway, Sweden, Finland, Spain, France, Italy and Portugal, our focus on hiring the right people has enabled us to offer our customers state-of-the-art security solutions and gain a strong market position in each of the countries we operate in. We offer exciting career opportunities in a company with an ambitious growth strategy.

If you share our passion for providing innovative products that offer safety and peace of mind to people in their homes or small businesses, you are 100% customer and goal focused and you are looking for a role where you can continuously develop while working with fantastic colleaguesin a fun and fast paced environment, we would love to hear from you.

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