Customer Service Agent

4 weeks ago

Dublin, Dublin City, Ireland First Bus Full time
Overview

Customer Service Agent
Location: Dublin
Contract: Full-time
Salary: Starting at €15.54 per hour
Hours: 40 hours per week, (including mornings, evenings, and weekends)

About Aircoach

Aircoach is Ireland's leading private bus and coach operator. We run six key routes connecting Dublin Airport with Dublin City Centre and its suburbs, alongside express services linking Dublin Airport with Cork, Belfast, Belfast International Airport, and Derry/Londonderry.

As a proud member of the First Group plc—one of the world's largest surface transportation companies—we're committed to connecting people safely, reliably, and comfortably.

About the role

As a Customer Service Agent at Aircoach, you will be the first point of contact for our passengers, playing a vital role in their travel experience. From assisting with ticket purchases to providing route information, you'll ensure every customer receives a helpful and welcoming service.

Responsibilities
  • Sell tickets to customers using ticket machines
  • Provide accurate travel and schedule information to passengers and members of the public.
  • Handle customer queries and complaints professionally
  • Assist passengers with boarding and general enquiries
  • Keep the ticket area clean and presentable
  • Support daily operations and work collaboratively with the wider team
What We're Looking For
  • Previous experience in customer service or a sales-focused role (preferred)
  • Excellent communication and interpersonal skills
  • Comfortable working with technology and ticketing systems
  • Ability to stay calm under pressure and manage queues effectively
  • Flexible approach to working hours, including weekends and holidays
  • A friendly, approachable, and helpful attitude
What we offer
  • Healthcare Cashback Plan.
  • Company Pension Scheme.
  • 20 days holiday per year (plus Public Holidays).
  • Free Uniform.
  • Discounted Car Parking at Dublin Airport for work purposes.
  • Free / heavily discounted coach travel for you and your family with Aircoach & First Bus UK services.
  • Discount at "The Loop" (Dublin Airport Duty Free).
  • Christmas Voucher.
  • Employee Assistance Scheme.
  • Cycle to Work Scheme.

We put a big focus on physical and mental wellbeing at Aircoach. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you'll have 24/7 access to our confidential Employee Assistance Programme.

Public transport serves everyone, whatever their differences. At Aircoach, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.


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