Customer Experience Agents

1 week ago

Dublin, Dublin City, Ireland FMI - Field Management Full time
Overview

Customer Experience Agents - Full Time role at FMI - Field Management. This role handles incoming calls from current clients and may involve outbound calls to existing clients for cross-selling and up-selling. This is not a remote/hybrid role.

Responsibilities
  • Serve as the voice of the business, ensuring an exceptional customer experience.
  • Handle incoming calls from customers and, where applicable, outbound calls to existing clients for cross-selling and up-selling.
  • Collaborate within a high-performing team to achieve individual and team targets/goals.
  • Complete comprehensive training to ensure a smooth transition into the role.
  • Demonstrate motivation, resilience, and a drive to surpass targets while delivering a positive experience.
  • Utilize strong communication and listening skills aligned with FMI's mission and values.
What we offer / Compensation
  • Earning potential of €28,080 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance).
  • Full-time position: 40 hours per week, €13.50 per hour.
  • Shift patterns include 8am–5pm, 9am–6pm, and 11am–8pm; some Saturdays may be required, subject to business needs.
  • Weekly pay and monthly commission, with additional incentives potentially worth over €2.5k per year.
Requirements & Skills
  • Strong communication and listening skills.
  • High motivation, resilience, and a drive to exceed targets.
  • Ability to work as part of a team and deliver excellent customer service.
What next?

To be considered for this role, you will be redirected to and must complete the application process on our careers page. To start the process, click Apply to Login/Register. FMI is located close to the city centre and accessible by public transport.


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