Customer Experience Agent

4 days ago

Dublin, Dublin City, Ireland Whatnot Full time
Overview

Join to apply for the Customer Experience Agent (German Speaking) role at Whatnot.

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We're redefining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces—together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started

As one of the fastest growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

Responsibilities
  • Interact with buyers and sellers with a customer first attitude ensuring a positive experience
  • Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
  • Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
  • Work with other departments to troubleshoot, research and resolve open questions
  • Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Qualifications
  • 2+ years of support experience handling email and/or chat services.
  • Weekend availability required
  • Fluent in English and German, with a deep understanding of the DACH market
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
  • Obsession with customers / being customer first / serving customers
  • Proactive problem-solver and process-improver
  • Knowledge of Collectibles is a plus
  • Bachelor\'s degree preferred
  • Previous start-up experience is a plus
Benefits
  • Flexible Time off Policy and holiday pay for working company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance for wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Pension plans internationally
  • Monthly allowance to dogfood the app
  • All Whatnauts are expected to develop a deep understanding of our product. We\'re passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy).
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work
Equal Opportunity

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: €35K - €42.5K

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