Customer Experience Agents

3 weeks ago

Dublin, Dublin City, Ireland FMI - Field Management Full time

3 days ago Be among the first 25 applicants

  • Earning potential of €28,080 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)
  • Full-time position: 40 hours per week, €13.50 per hour
  • Monday to Friday (some Saturdays)
  • Shift Pattern: 8am to 5pm, 9am to 6pm and 11am to 8pm - subject to change based on business requirements
  • Exciting additional incentives potentially worth over €2.5k per year.
  • Weekly pay and monthly commission.

Your mission

This is not a remote/hybrid role

Job Description

What can we do for you?
  • Earning potential of €28,080 per annum OTE (based on a combination of weekly salary and monthly commission for outstanding performance)
  • Full-time position: 40 hours per week, €13.50 per hour
  • Monday to Friday (some Saturdays)
  • Shift Pattern: 8am to 5pm, 9am to 6pm and 11am to 8pm - subject to change based on business requirements
  • Exciting additional incentives potentially worth over €2.5k per year.
  • Weekly pay and monthly commission.

Your Role:

Join our dynamic team as a Customer Experience Agent, where you will handle incoming calls from current clients, actively contributing to daily targets and objectives. There are also opportunities for committed Customer Experience Agents to engage in outbound calls to existing clients, utilizing your key competencies for effective cross-selling and up-selling.

Your profile

Responsibilities
  • Serve as the voice of the business, ensuring an exceptional customer experience.
  • Collaborate within a high-performing team, collectively working towards individual and team targets/goals.
  • Comprehensive training provided, ensuring a smooth transition into your role.
  • Success in this position requires a passion for exceeding goals and delivering a positive experience, even in challenging circumstances.
  • Demonstrate high motivation, resilience, and a drive to surpass targets.
  • Strong communication and listening skills are essential, aligning with FMI's mission and values.

Join us in creating a positive impact through excellent customer service

What next?

Click apply now and join our family

FMI is located close to the city centre and easily accessible via public transport

INDHP

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesAdministrative and Support Services

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