Customer Success Representative

Customer Success Representative role at ALICE MARAGH. In conjunction with the Customer Success Manager, you will be responsible for developing and maintaining strong relationships with assigned customers to ensure high levels of customer satisfaction. This includes engaging with new and existing customers to ensure a positive customer experience, and providing help, guidance and coaching to improve their SoftCo10 utilisation and satisfaction.

• Assist in the management and development of long-term business relationships with SoftCo customers by understanding their business goals and responding to their requests.
  
• Be a point of contact for customers and work closely with the Customer Success Manager, Customer Services and Product Development teams to manage customer escalations (e.g., queries, issues, feature requests, improvements).
  
• Become an expert in our products/services and stay up to date with product enhancements, act as a consultant and share best practices with customers.
  
• Proactively engage with customers to conduct customer reviews/health-check meetings and obtain feedback, review product usage and adoption, present new features and enhancements and identify upsell opportunities for Sales.
  
• Help monitor customer satisfaction through available metrics and assessment and carry out follow-up actions as necessary.
  
• Use insights and data to prepare reports and analysis about customer satisfaction levels, reported issues, use cases and requirements and recommend actions to the Customer Success Manager and Senior Management Team.
  
• Ensure adherence to company policies and compliance standards at all times.
  
• Maintain professional standards at all times, both internally and externally at meetings and demonstrations.
  
• Deliver other ad-hoc duties as required.
  

• Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science) or equivalent experience.
  
• Minimum of 2 years relevant experience in a customer-facing role, preferably in Fintech.
  
• ERP experience and knowledge of business processes in accounts payable, highly desirable.
  
• Adaptable and quick to learn new information.
  
• Strong interpersonal communication and presentation skills with the ability to communicate and present technical information in non-technical terms using the customer's language.
  
• Proactive approach and commercial focus.
  
• Customer-focused, structured and highly organised.
  
• Strong listening skills and ability to understand others' viewpoints.
  
• Ability to work independently and as part of a team.
  
• Thrive in a demanding environment and adjust to constantly evolving priorities when needed.
  

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We encourage our team to be ambitious and there is a culture of progression. We support your development by investing in training and partnering with leading learning platforms and providers. Our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further.

Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.

SoftCo values diversity and inclusion, believing different perspectives drive innovation. We are an equal opportunities employer and welcome applications from all backgrounds. Learn more at

Location: Dublin, Ireland

Salary: €35, €42,500.00 per year

Employment type: Full-time

Seniority level: Not Applicable