Customer Success Representative

1 week ago

Dublin, Dublin City, Ireland SoftCo Full time
Overview

Customer Success Representative opportunity at SoftCo. This role works with the Customer Success Manager to build and maintain strong relationships with assigned customers, ensuring high levels of customer satisfaction and guiding customers to optimize SoftCo10 usage.

About SoftCo

SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company. Our AI-powered automation transforms how companies manage Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance. With 35 years' experience, SoftCo adopts a customer-centric approach and ranks highly in independent customer satisfaction surveys. We operate from offices in the US, Finland, UK, Kosovo and Ireland. We have over a million users worldwide including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.

Responsibilities
  • Develop and maintain long-term business relationships with SoftCo customers by understanding their goals and addressing requests.
  • Serve as a point of contact for customers and collaborate with the Customer Success Manager, Customer Services and Product Development to manage escalations (queries, issues, feature requests, improvements).
  • Become an expert in SoftCo products/services, stay up to date with product enhancements, act as a consultant, and share best practices with customers.
  • Proactively engage with customers to conduct reviews/health-checks, review product usage and adoption, present new features, identify upsell opportunities for Sales.
  • Monitor customer satisfaction using available metrics and carry out follow-up actions as needed.
  • Prepare reports and analyses on customer satisfaction, issues, use cases and requirements; recommend actions to the Customer Success Manager and Senior Management.
  • Ensure adherence to company policies and compliance standards; maintain professional standards in all interactions.
  • Deliver other ad-hoc duties as required.
Your Profile
  • Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science) or equivalent experience.
  • Minimum of 2 years of relevant customer-facing experience, preferably in Fintech.
  • ERP experience and knowledge of accounts payable business processes is highly desirable.
  • Adaptable and quick to learn new information; strong interpersonal communication and presentation skills; ability to explain technical information in non-technical terms.
  • Proactive, customer-focused, structured and highly organized; strong listening skills and ability to understand others' viewpoints.
  • Ability to work independently and as part of a team; thrive in a demanding environment with evolving priorities.
What We Can Offer You

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We invest in training and partner with leading learning platforms. You will work directly with senior leaders and have opportunities for progression. A competitive remuneration package with benefits including gym membership (Dublin), health insurance, life assurance, pension, bonus package, long service awards and employee referral scheme.

Join SoftCo and contribute to shaping the future of SaaS software. SoftCo values diversity and inclusion and is an equal opportunities employer. Learn more at softco.com/about-us.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Software Development

SoftCo is an equal opportunities employer and welcomes applications from all backgrounds.


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