Customer Success Representative

2 weeks ago

Dublin, Dublin City, Ireland ALICE MARAGH Full time
About SoftCo

SoftCo is a fast growing global Procure-to-Pay (P2P) and Accounts Payable (AP) Automation SaaS company and we are looking for motivated, dynamic and collaborative people to be part of our exciting journey. Our AI-powered Automation technology is transforming how companies manage their Procure-to-Pay processes, improving efficiency, reducing fraud and ensuring compliance.

With 35 years' experience, SoftCo adopts a customer-centric approach and ranks highest in independent customer satisfaction surveys. We are proud that all our projects are successful, and that our market-leading technology makes a real difference to our customers and their organizations. We operate from offices in the US, Finland, UK, Kosovo and Ireland. We have over a million users worldwide including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government.

Customer Success Representative - Your Role

In conjunction with the Customer Success Manager, you will be responsible for developing and maintaining strong relationships with assigned customers to ensure high levels of customer satisfaction. This will include engaging with new and existing customers to ensure a positive customer experience. The role holder will also provide help, guidance and coaching to the customer to improve their SoftCo10 utilisation and satisfaction.

Your Responsibilities
  • Assist in the management and development of long-term business relationships with SoftCo customers by understanding their business goals and responding to their requests.
  • Be a point of contact for customers and work closely with the Customer Success Manager, Customer Services and Product Development teams to manage customer escalations (e.g., queries, issues, feature requests, improvements).
  • Become an expert in our products/services and stay up to date with product enhancements, act as a consultant and share best practices with customers.
  • Proactively engage with customers to conduct customer reviews/health-check meetings and obtain feedback, review product usage and adoption, present new features and enhancements and identify upsell opportunities for Sales.
  • Help monitor customer satisfaction through available metrics and assessment and carry out follow-up actions as necessary.
  • Use insights and data to prepare reports and analysis about customer satisfaction levels, reported issues, use cases and requirements and recommend actions to the Customer Success Manager and Senior Management Team.
  • Ensure adherence to company policies and compliance standards at all times.
  • Maintain professional standards at all times, both internally and externally at meetings and demonstrations
  • Deliver other ad-hoc duties as required.

Your Profile
  • Bachelor's degree in a relevant field (e.g., Business, Finance, Computer Science) or equivalent experience.
  • Minimum of 2 years relevant experience in a customer facing role, preferably in Fintech.
  • ERP experience and knowledge of business processes in accounts payable, highly desirable.
  • Adaptable and quick to learn new information.
  • Strong interpersonal communication and presentation skills with the ability to communicate and present technical information in non-technical terms using the customers language
  • Proactive approach and commercial focus.
  • Customer focused, structured and highly organised.
  • Strong listening skills and ability to understand others' viewpoints.
  • Ability to work independently and as part of a team.
  • Thrive in a demanding environment and adjust to constantly evolving priorities when needed.

What We Can Offer You

This is an opportunity to expand your knowledge, develop your career and work with state-of-the-art technology in a rapidly growing sector. We encourage our team to be ambitious and in SoftCo there is a culture of progression. We support your development by investing in training and partnering with leading learning platforms and providers. Uniquely, our structure means you work directly with the most senior leaders in the business, who see your potential.

A competitive remuneration package is on offer and our benefits package includes membership of our on-site gym (Dublin), company paid health insurance, life assurance, pension, bonus package, long service incentive awards and an employee referral scheme. If working for one of the most innovative technology companies is your thing, then look no further.

Join SoftCo and be part of a talented team that is shaping the future of SaaS software. Apply now to embark on an exciting journey where your skills and expertise will make a meaningful impact.

SoftCo is an equal opportunities employer. Learn more about us at
#J-18808-Ljbffr

  • Customer Service Representative

    1 day ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €25,000 - €35,000

    Customer Service Representative Job OpportunityWe are currently seeking a customer service representative to join our team in Dublin 12. This position will be for a minimum of one month, working Monday to Friday from 9am till 5pm.Job Description:The successful candidate will be responsible for handling inbound calls and email queries, processing orders,...

  • Customer Services Representative

    2 weeks ago

    Dublin, Dublin City, Ireland Hilti (Canada) Corporation Full time

    What's the role?Customer Service Representative – Join a Team That Values YouWe're looking for a Customer Service Representative to join our collaborative and customer-focused team at Hilti Ireland's Head Office in Finglas, Dublin 11. You'll be the first point of contact for our customers, helping them find solutions and delivering an exceptional...

  • Customer Services Representative

    2 weeks ago

    Dublin, Dublin City, Ireland Hilti Group Full time

    Social network you want to login/join with:Customer Services Representative, Dublincol-narrow-leftClient:Hilti GroupLocation:Dublin, IrelandJob Category:Other-EU work permit required:Yescol-narrow-rightJob Reference:f2b3c45d1aa3Job Views:9Posted:17.08.2025Expiry Date:01.10.2025col-wideJob Description:What's the role?Customer Service Representative – Join a...

  • Customer Services Representative

    2 weeks ago

    Dublin, Dublin City, Ireland Hilti (Canada) Corporation Full time

    What's the role?Customer Service Representative – Join a Team That Values YouWe're looking for a Customer Service Representative to join our collaborative and customer-focused team at Hilti Ireland's Head Office in Finglas, Dublin 11. You'll be the first point of contact for our customers, helping them find solutions and delivering an exceptional...

  • Customer Success Manager

    2 weeks ago

    Dublin, Dublin City, Ireland CENTRIC SOFTWARE Full time

    Job title: Customer Success ManagerLocation: Ireland Based – remote work settingLanguage Requirements: Fluent in both German & EnglishAbout Centric Software:Centric Software is the leader in Product Lifecycle Management (PLM) for the fashion, retail, consumer goods, and luxury industries. Our solutions help companies accelerate product innovation,...

  • Customer Service Representative

    2 days ago

    Dublin, Dublin City, Ireland beBeeCustomer Full time €42,000 - €63,000

    Job TitleCustomer Service Representative">Job DescriptionWe are seeking a Customer Service Representative to join our team in Dublin. This is an exciting opportunity to work with a global healthcare leader and make a difference in people's lives.As a Customer Service Representative, you will be the first point of contact for our members. You will use your...

  • Customer Service Representative

    1 day ago

    Dublin, Dublin City, Ireland beBeeRepresentative Full time

    Customer Service Representative RoleWe are seeking a highly motivated and communicative individual to take on the role of Customer Service Representative.This dynamic position requires strong interpersonal skills, excellent communication abilities, and a high level of organization.The successful candidate will be responsible for handling client inquiries,...

  • Customer Services Representative

    3 weeks ago

    Dublin, Dublin City, Ireland Fidelity International Full time

    Customer Services Representative page is loadedCustomer Services RepresentativeApply locations Dublin Office - George's Quay House time type Full time posted on Posted 10 Days Ago time left to apply End Date: August 9, 2025 (11 days left to apply) job requisition id J47692About the OpportunityJob Type: PermanentApplication Deadline: 09 August 2025Title:...

  • Customer Success Executive

    4 weeks ago

    Dublin, Dublin City, Ireland Distilledsch Full time

    What's the OpportunityWe're looking for a dedicated and proactive Customer Success Executive to join the Dealer Success team at DoneDeal.In this role, you will take an active approach to building and maintaining strong relationships with our motor dealer customers, ensuring they are set up for success and getting the most value from their DoneDeal...

  • Customer Service Representative

    20 hours ago

    Dublin, Dublin City, Ireland beBeeCustomerService Full time €29,000 - €30,000

    Job OpportunityWe are seeking a highly skilled and dedicated Customer Service Representative to join our team.Job Description:The successful candidate will provide exceptional customer service, addressing queries and concerns in a timely and professional manner.Key responsibilities include providing best-in-class customer solutions, meeting individual...