Customer Experience Representative

7 days ago

Dublin, Dublin City, Ireland beBeeCustomerCentric Full time €45,000 - €65,000
Customer Experience Representative Job Summary

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Representative. This role involves delivering exceptional customer experiences through prompt issue resolution, process improvement, and problem-solving.

  • Interact with customers in a customer-first manner, ensuring a positive experience
  • Resolve customer issues related to payments, orders, shipments, and general inquiries in a timely and high-quality manner
  • Become an expert in products, processes, and systems to drive positive outcomes for users
  • Collaborate with other departments to troubleshoot, research, and resolve open questions
  • Identify opportunities to eliminate repeat contacts and enhance the overall customer experience
Key Responsibilities:

This position requires someone with 2+ years of support experience handling email and/or chat services, with a passion for customers and a proactive approach to problem-solving.

  • Fluency in English and French, with a strong understanding of the French Market
  • Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
  • Knowledge of e-commerce and marketplace operations
  • Proactive problem-solver and process-improver
  • Obsession with customers and being customer-first
Requirements:

To be successful in this role, you should have excellent communication skills, be able to work independently, and be a team player. You will also need to be flexible and adapt quickly to changing priorities and deadlines.

Benefits:

We offer a range of benefits, including flexible time off, health insurance, work-from-home support, home office setup allowance, and more.

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