Customer Experience Representative

2 weeks ago

Dublin, Dublin City, Ireland beBeeCustomerSupportAgent Full time €30,000 - €45,000
Job Summary

We are seeking a Customer Support Agent to play a crucial role in retaining existing customers, signing up new customers, and ensuring the quality of new sales.

Key Responsibilities:
  • Customer Retention:
    • Engage with existing customers to understand their needs and concerns.
    • Proactively identify opportunities to retain customers by addressing issues and offering tailored solutions.
    • Manage churn and improve customer retention rates through effective communication and problem-solving.
  • New Customer Acquisition:
    • Promote and sign up new customers to our services through inbound and outbound communication channels.
    • Provide detailed information about our products and services, addressing any questions or concerns potential customers may have.
    • Achieve and exceed sales targets by actively converting leads into customers.
  • Quality Checks:
    • Conduct thorough quality checks on new sales to ensure accuracy and compliance with company standards.
    • Verify customer information and documentation to prevent errors and ensure a smooth onboarding process.
  • Customer Journey Support:
    • Assist customers through their journey, providing support across multiple channels, including calls, emails, and live chat.
    • Resolve customer inquiries and issues promptly, ensuring high customer satisfaction.
    • Work collaboratively with other teams to provide a cohesive and supportive experience for customers.

Your Profile:

  • Qualifications and Skills:
    • Previous experience in customer support, sales, or a related field.
    • Strong communication skills, both written and verbal.
    • Ability to manage multiple tasks and priorities in a fast-paced environment.
    • Proficiency in using CRM software and other relevant technology tools.
    • A customer-focused attitude with the ability to handle difficult situations calmly and professionally.
    • Ability to work independently and as part of a team.
    • Strong problem-solving skills and attention to detail.

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