Customer Service Representative

4 weeks ago

Navan, Meath, Ireland UNILIN Full time

Unlin Insulation (Navan) is currently recruiting for a Customer Service Representative. As a Customer Service Representative, you will be required to complete all tasks efficiently and to a high standard to ensure the best customer service to all our customers. #insulationUK

Job: Customer Service Representative

Reporting To: Customer Service Team Manager

Responsibilities: Complete all tasks efficiently and to a high standard to ensure the Customer Service Function runs smoothly.

Key Attributes:

  • Ability to multitask with strong attention to detail.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to work well under pressure and deliver to tight deadlines.
  • Team player who will work with others to achieve company goals.
  • Be self-motivated.
  • Excellent organisational, planning, and administrative skills.
  • Excellent PC skills.

Key Tasks and Duties:

  • Work within the ethos and standards of the company.
  • Handle inbound calls and emails into the Customer Service Department and respond professionally.
  • Manage all order fulfillment processes for all markets served by the department.
  • Perform final checks when creating customer orders and invoices.
  • Manage Proof of Deliveries and handle customer returns and complaints.
  • Provide administrative support to the Customer Service Department.
  • Collaborate with internal teams to ensure high service standards.
  • Complete training on all departmental functions and support other departments as needed.
  • Maintain up-to-date training records.
  • Participate in 1:1 development and team meetings.
  • Produce daily and end-of-month reports as required.
  • Question anomalies and use initiative to improve processes.
  • Train on applicable company software.
  • Maintain efficient office administration procedures.
  • Undertake additional tasks as requested by management.
  • Flexible working hours are required to meet company needs.
What can you expect?

Unilin is a fast-growing, profitable, and international group driven by innovation. We invest in people, technology, and sustainable entrepreneurship. Our culture is characterized by professionalism and entrepreneurship.

We offer an attractive salary, fringe benefits, career opportunities, potential challenges abroad, and extensive training options.

Who are we?

Unilin is a global leader in interior design and construction materials, including floors, decorative panels, insulation solutions, and technologies used worldwide. With 8600 employees across 105 locations, we aim to improve quality of life through innovation and boundary-pushing. As part of Mohawk Industries, a global flooring leader with $11.6 billion in revenue and 41,000 employees, we are committed to excellence and sustainability.

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