Service Support Officer

We would like to invite applications for the following full-time, 12 month fixed term contract role: Service Support Officer, An Castan, Navan. IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment.

The purpose of this role is to provide day-to-day support to the Service Coordinator in the development, operation and expansion of person-centered services in An Castan, Navan, in line with the IWA standards for Resource and Outreach Services. The person will work with the Service Coordinator and staff to achieve service goals and actively deliver a range of capacity building/social and independent living skills programmes. The role will also support and assist with fundraising activities.

The post involves working with association staff, the Service Coordinator, service providers, IWA members and users of the service, and liaising with relevant voluntary and statutory organisations in the area.

• Support the implementation of the Association's standards for Resource and Outreach Services as directed by the Service Coordinator.
• Develop, implement and support the evaluation of a range of capacity building programmes and mainstream training programmes to respond to participants' requirements.
• Identify and develop opportunities in partnership with participants to increase their social participation and enable them to lead full, active and independent lives in their own communities.
• Support the Service Coordinator in ongoing monitoring and evaluation of the operation of the services.
• Accompany and support participants on holidays, outings, social and day trips as required by the Service Coordinator and provide personal care as needed.
• Ensure safeguarding of children and adults from abuse or harm; adhere to IWA's Safeguarding Policies and Procedures.
• Maintain working rosters and carry out day-to-day administrative duties related to IWA Services; keep accurate records for projects, programmes and services; identify new opportunities for service development.
• Mentor and support IWA staff to ensure services meet the Association's standards.
• Develop and support the volunteer programme within the service.
• Ensure health and safety standards and practices are fully adhered to in all areas of the resource and outreach service.
• Focus on inclusion of people with disability within the wider community and develop links to support this.
• Support and mentor all Community Centre staff in their day-to-day duties.
• Heighten the profile of IWA in the local community to promote a positive attitude towards disability.
• Perform such other duties as may be assigned from time to time by the Service Coordinator.

Training, Experience And Qualifications

• Qualification at Level 6 or higher (e.g., QQI Supervisory Management Skills; BA in Social Care or equivalent). A background in Occupational Therapy / Community Work / General Management is essential.
• At least one year of previous experience in training or facilitation is required.

Knowledge And Skills

• Ability to make operational decisions and strong problem-solving skills.
• Excellent computer and administration skills (Microsoft Office; Database Management).
• Awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirable.

Experience Of Working With People With Disabilities Is Desirable

• Leadership experience is desirable.
• Experience with quality systems and maintenance is advantageous.
• A full driving license is preferred.

• Ability to work as part of a team and on own initiative.
• Person-centered approach.
• Ability to build strong relationships at all levels.
• Strong customer service focus.

• Communicating and Influencing
• Planning and Organising
• Adaptability, Drive and Resilience
• Motivating and Empowering
• Innovation and Creativity

• The current pay scale is subject to a 9.25% pay increase over the next 2 years (2025 up to October 2026), aligning with the WRC agreement for Section 39 organisations.
• Salary between €32,270 and €49,299 (DOE).
• Access to the Defined Contribution Pension Scheme.
• Excellent working conditions.
• Training development opportunities.
• 25 days annual leave.
• Employee Assistance Service.

The closing date for applications is Tuesday 30 September 2025. Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.

INDHP