Engagement Manager

Overview: We are seeking a dynamic and highly motivated Engagement Manager to join our fast-paced team in a Salesforce-driven technology business. The ideal candidate will have a passion for driving project success, coupled with a keen interest in expanding their knowledge of emerging technologies. As an Engagement Manager, you will be responsible for overseeing the entire project lifecycle, ensuring delivery is within budget, scope and timelines, whilst fostering a collaborative approach to problem-solving and solution design.

Job Description:

Main Responsibilities

• Manage Enterprise-Level Salesforce Implementations: Oversee end-to-end management of complex Salesforce implementations from initiation to go-live and post-deployment support.

• Client Relationship Management: Own and manage the relationship with client project managers, ensuring clear communication and alignment of objectives.

• Project Documentation: Take full responsibility for documenting requirements, process flows, user guides, training materials and prototyping Salesforce solutions.

• Project Planning: Create and own detailed project plans, including risk and issue logs, dependency lists and timelines to ensure successful project delivery.

• Ticket Management: Create clear and detailed tickets and user stories for developers and configurators working on the Salesforce platform. Track the resolution of tickets and user stories to ensure smooth project progression.

• Testing and Bug Triage: Manage the testing process for Salesforce solutions, provide input to test scripts and coordinate the triage of bugs identified during testing.

• Salesforce Knowledge: Regularly train on the Salesforce platform to ensure your knowledge remains at the forefront of new features, updates and best practices.

• Internal Project Management Tools: Maintain and update project information within Merkle's internal project management tools, ensuring accuracy and transparency.

• Salesforce Certification: Commit to acquiring at least one Salesforce certification within the first 6 months of employment.

• Regular Reporting: Provide regular updates on project progress to the management team, highlighting key achievements, challenges and next steps.

• Change Management: Oversee the management of change throughout the project delivery, ensuring smooth transitions and stakeholder buy-in.

• Project Handover: Manage the formal handover of completed projects to customers and/or support teams.

• Team Management: Line manage more junior resources within the Engagement Manager team, providing mentorship, guidance and professional development.

• Internal Process Improvement: Lead internal initiatives to improve Merkle's Salesforce implementation methodology and delivery process.

Experience and Education

• Minimum of 5 years' experience in managing IT projects, with a focus on Salesforce or CRM implementations.

• Extensive experience in various project and program management methodologies (e.g., Agile, Waterfall) in a range of business environments.

• Demonstrated technical understanding of Salesforce platforms and ecosystem, with the ability to translate business requirements into technical solutions.

• Experience working with Agile software development methodologies, such as SCRUM.

• A formal project management qualification or training (e.g., PMP, PRINCE2) is beneficial.

• Strong understanding of the Software Development Lifecycle (SDLC) and its application in project management.

Key Skills

• Exceptional client-facing communication and interpersonal skills.

• Proven ability to manage complex, multi-faceted projects and lead cross-functional teams.

• Strong organizational and problem-solving skills.

• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

• Ability to quickly adapt to new tools and technologies, particularly within the Salesforce ecosystem.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

#LI-Merkle #LI-Hybrid

Location:

Brand:

Time Type:

Contract Type:

Can't find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities.

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact.

Be a force for good . Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way – helping to build a more sustainable planet.

Dream loud . In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future.

Team without limits . We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.